Pool Supervisor

DRIFTWOOD HOSPITALITY MANAGEMENT•Osage Beach, MO

1d•Onsite

About The Position

The Pool Supervisor at Margaritaville Lake Resort is a full-time position responsible for creating an environment of fun and participation while ensuring guest safety in the recreational areas, particularly the Indoor Waterpark. This role supports the Indoor Waterpark Manager and the Director of Recreation in providing an exceptional guest experience, developing staff customer service skills, and overseeing the safe enjoyment of the facility. The supervisor will also ensure staff have necessary tools and supplies, manage departmental inventories, and promote safe work practices.

Requirements

Must be at least 18 years of age.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Attention to detail and accuracy when handling and recording payments.
Basic computer skills; will use computer software for guest transactions and employee timesheets.
Possess strong hospitality skills while in direct contact with the guests, other staff members and on the phone.
Ability to scrupulously follow all Driftwood and hotel policies and procedures.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself, acts and dresses professionally at all times.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Must be a strong swimmer.
Minimum pulling and lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, speaking.
Standing for long periods of time.
Must be comfortable in an indoor and outdoor pool environment for extended periods of time.

Responsibilities

Responsible for the information in each pool job description when working in that area.
Assist staff and guests when problems arise.
Ensure the staff has all the tools and supplies to complete their job successfully.
Possess strong hospitality skills while in direct contact with the guest and staff while maintaining a safe and professional environment.
Oversee staff in day to day operations.
Responsible for all inventories within the department.
Maintain a safe work environment by promoting safe work practices and document any unsafe areas or practices with written documentation and work orders when needed.
Other duties may be assigned.