Pool Supervisor - Surfcomber

Kimpton Hotels & Restaurants • Miami Beach, FL

6h • Onsite

About The Position

Work in collaboration with management in creating an exciting, innovative, and memorable pool experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You’ll act as an advocate for the pool, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Requirements

• 1 year of experience in a similar supervisory role is preferred.
• Passion for creating and personalizing guest experiences.
• Highly motivated and flexible, with the ability to take initiative.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Ability to prioritize multiple tasks in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system.
• Excellent communication and presentation skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Responsibilities

• Lead service education through daily line-ups, new pool attendant training programs, ongoing development programs and seminars, daily evaluation of restaurant service performance, and employee discussion and evaluations.
• Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
• Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
• Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
• Monitor the cleanliness of all areas of the pool.
• Coordinate service area maintenance when necessary.
• Supervise all non-supervisory employees.
• Carry out supervisory responsibilities in accordance with Kimpton’s policies and applicable laws.
• Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees