Pool Supervisor
Northgate Resorts•Williamsport, PA
•Onsite
About The Position
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Pool Supervisor (age 18+) is responsible for leading the daily directives of our aquatic facilities. This is a SEASONAL , full-time position and reports to the Assistant General Manager.
Requirements
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and prioritize in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain composure under pressure
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Nice To Haves
- Experience in customer service and hospitality preferred
Responsibilities
- Train staff on policies
- Complete required reports on a timely basis
- Assist with scheduling staff, monitoring payroll, and maintaining compliance with labor budget
- Participates in the recruitment process and selection of talent for the department
- Maintains constant surveillance of guests in the facility; acts immediately and appropriately to secure the safety of guests in the event of an emergency
- Ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies
- Performs various maintenance duties as directed to maintain a clean and safe facility
- Comply with all aquatic facility rules
- Collaborate with park and home office departments
- Respond to guest inquiries using the company’s service recovery guidelines
- Utilize and learn reservation system for daily planning
- Present professional appearance and attitude at all times, and maintains a high standard of customer service
- Required to perform the same tasks as the individuals they supervise
- Participate in other projects and activities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
