Pool Repair Technician

Poolie•Austin, TX

About The Position

Poolie is hiring a Pool Repair Technician to diagnose, repair, and optimize pool systems and equipment, ensuring safe, efficient, and reliable operation for residential and commercial customers. The technician diagnoses and repairs pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, circulation systems, and other critical components, with a focus on industry standards, minimizing downtime, and long-term system reliability. The role includes preparing clear, detailed repair quotes and recommending solutions that balance performance, safety, longevity, regulatory compliance, and customer budgets. Technicians communicate with customers before, during, and after service; explain diagnostic findings and repair options; and follow up on customer satisfaction. They also share updates and technical findings through Slack and company platforms, collaborate with technicians and leadership, maintain high workmanship standards, and represent Poolie with a professional, customer-first approach. This is a full-time, flexible Monday-to-Friday position, generally scheduled from 8:00 AM to 5:00 PM, with earlier start and finish times available. The workday starts and ends at the employee’s assigned branch location. Poolie advertises a starting base salary of $60,000 or more, a full benefits package, and potential career paths into lead technician, training, field supervision, or operations leadership roles.

Requirements

RAIL (Residential Appliance Installer License) or equivalent licensing, where required.
Previous experience in commercial pool repair, pool service, or aquatic facility maintenance.
Strong knowledge of commercial pool equipment, hydraulics, filtration systems, automation systems, and water circulation systems.
Ability to diagnose and repair a wide range of pool equipment and mechanical systems.
Valid driver’s license with a clean driving record.
Ability to safely perform physically demanding work in various weather conditions.
Strong communication and customer service skills.
Team-player mentality and flexibility to adapt to changing priorities and operational needs.

Nice To Haves

Certified Pool Operator (CPO) certification.
Experience with commercial automation and chemical controller systems.
Experience training or mentoring technicians.
Strong understanding of estimating and quoting repairs based on customer needs and facility requirements.
Experience working with HOAs, multifamily communities, hotels, schools, municipalities, or aquatic facilities.

Responsibilities

Diagnose, troubleshoot, and repair pool equipment and systems, including pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, and circulation systems.
Perform repairs to industry standards while minimizing downtime and supporting long-term system reliability.
Prepare clear, detailed, and professional pool repair quotes.
Evaluate customer needs and recommend repair solutions that balance performance, safety, longevity, regulatory compliance, and budget.
Contact customers before service to confirm appointments and arrival times.
Explain diagnostic findings, repair recommendations, and available options to customers during service.
Follow up after service to confirm customer satisfaction and identify future pool repair opportunities.
Communicate repair updates and technical findings through Slack and company platforms.
Collaborate on troubleshooting and support technicians, service managers, and leadership.
Ensure repair work meets company quality standards and provide transparent communication.
Address customer concerns promptly and provide practical, high-quality repair solutions.
Work with service, maintenance, and leadership teams to support daily operations, share technical expertise, mentor technicians when appropriate, and contribute to a positive team culture.