Pool Repair Technician

Poolie • Austin, TX

16h

About The Position

Poolie is seeking a Pool Repair Technician to diagnose, repair, and optimize commercial pool systems and equipment, ensuring safe, efficient, and reliable operation for customers. The role includes troubleshooting pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, circulation systems, and other components. Technicians perform repairs to industry standards while minimizing downtime and supporting long-term system reliability.

The technician evaluates customer needs and provides clear, detailed repair quotes that balance performance, safety, longevity, regulatory compliance, and budget. The role also involves communicating with customers before, during, and after service; recording repair updates and technical findings through Slack and company platforms; and collaborating with service, maintenance, and leadership teams. The technician is expected to provide high-quality workmanship, represent Poolie professionally, address customer concerns, and contribute to team operations and culture. Mentoring other technicians may be part of the role when appropriate.

The position is full-time, with a flexible Monday-to-Friday schedule generally running from 8:00 AM to 5:00 PM. Earlier start and finish times are available. The workday starts and ends at the assigned branch office. Poolie describes itself as a fast-growing pool service company serving residential and commercial customers, and offers career paths into lead technician, training, field supervision, and operations leadership roles.

Requirements

• RAIL (Residential Appliance Installer License) or equivalent licensing, where required.
• Previous experience in commercial pool repair, pool service, or aquatic facility maintenance.
• Strong knowledge of commercial pool equipment, hydraulics, filtration systems, automation systems, and water circulation systems.
• Ability to diagnose and repair a wide range of pool equipment and mechanical systems.
• Valid driver's license with a clean driving record.
• Ability to safely perform physically demanding work in various weather conditions.
• Strong communication and customer service skills.
• Team-player mentality and flexibility to adapt to changing priorities and operational needs.

Nice To Haves

• Certified Pool Operator (CPO) certification.
• Experience with commercial automation and chemical controller systems.
• Experience training or mentoring technicians.
• Strong understanding of estimating and quoting repairs based on customer needs and facility requirements.
• Experience working with HOAs, multifamily communities, hotels, schools, municipalities, or aquatic facilities.

Responsibilities

• Diagnose, troubleshoot, and repair pool pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, circulation systems, and other pool equipment.
• Perform repairs to industry standards, minimizing downtime and maximizing long-term system reliability.
• Prepare clear, detailed, and professional repair quotes that support system efficiency, regulatory compliance, and use of quality products with manufacturer warranties.
• Evaluate customer needs and recommend repair solutions that balance performance, safety, longevity, and budget.
• Contact customers before service to confirm appointments and arrival times.
• Explain diagnostic findings, repair recommendations, and available options to customers, then follow up to check satisfaction and identify future repair needs.
• Share repair updates and technical findings through Slack and company platforms, and collaborate on troubleshooting with technicians, service managers, and leadership.
• Ensure repair work meets company quality standards and communicate transparently with customers and internal teams.
• Represent Poolie professionally, address customer concerns promptly, and provide practical repair solutions.
• Collaborate with service, maintenance, and leadership teams to support daily operations and contribute to a positive team culture.
• Share technical expertise and mentor technicians when appropriate.

Benefits

• Competitive starting base salary of $60,000 or more, with room for growth.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Performance bonuses.
• 10 paid holidays.
• Career paths into Lead Commercial Technician, Trainer, Field Supervisor, or Operations Leadership roles.
• Supportive team environment and support from the first day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed