Paradise/Saguaro Pool Concierge (Part-Time) - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

14d•Onsite

About The Position

The Pool Concierge provides exceptional service at the Paradise and Saguaro Pools at the Arizona Biltmore. The role includes greeting and checking in pool guests, answering questions and requests, making reservations, selling retail merchandise, and supporting pool servers with day-to-day food and beverage service at the main pool complex and perimeter pools. The Pool Concierge also helps maintain the appearance, cleanliness, and organization of the pool areas, cabanas, and merchandise.

Requirements

High school diploma or general education degree (GED).
Previous customer service or hospitality experience.

Responsibilities

Greet and check in guests of the Paradise and Saguaro Pools.
Answer guest questions and requests promptly, courteously, and in a friendly manner.
Make reservations and sell retail merchandise.
Set up cabanas and the concierge desk daily according to training manual standards.
Help maintain pool and cabana cleanliness and straighten merchandise at opening and close of business.
Prepare accurate cabana guest lists for restaurant staff, including pricing, guest names, and room numbers when applicable.
Answer phones, help take special customer orders, and ring in sales.
Regularly inspect perimeter areas and straighten furniture and other fixtures while maintaining cleanliness.
Work to eliminate or reduce risks of injury to guests and associates and damage to property.
Know the appropriate actions to take in an emergency and act appropriately.