Cabana Bar - Pool & Beach Attendant

Rosewood Hotel Group • Montecito, CA

10d • Onsite

About The Position

Rosewood Miramar Beach is seeking a Pool & Beach Attendant responsible for the guest experience in the pool and beach outlet. The role includes retrieving and serving alcoholic and non-alcoholic beverages and food orders to guest tables according to hotel specifications, preparing and prepping specific poolside items, and providing pool- and beachside amenities. The attendant maintains service standards and cleanliness, prepares and closes service areas, and responds to guest needs and inquiries while following hotel procedures and applicable alcohol-service regulations.

The position requires attention to detail, speed, and accuracy; sound judgment and problem-solving; teamwork; the ability to work with minimal supervision; and the ability to maintain confidentiality. The attendant must be able to work an 8–12-hour shift in hot, noisy, and sometimes close conditions, handle food products and equipment, and transport goods to the workstation. The role requires English fluency in speaking, reading, and writing; fluency in other languages is preferred.

The position is part-time and pays $16.90 per hour plus tips. It is based at Rosewood Miramar Beach in Montecito, California.

Requirements

• High school diploma or an equivalent combination of education and work-related experience.
• Current and valid Food Handler Certification.
• Current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
• Must be at least 21 years old to pour alcoholic beverages.
• At least two years of restaurant service experience.
• Ability to speak, read, and write English.
• Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow through; remain calm and resolve problems using good judgment; and follow directions thoroughly.
• Ability to understand guest service needs, work cohesively with coworkers, and work with minimal supervision.
• Ability to work under pressure to meet production schedules and timelines for guests’ hot food orders.
• Ability to maintain coordination, transport cases of received goods to the workstation, work with food products and ingredients, and use the senses to ensure quality standards are met.
• Ability to differentiate dates; operate, clean, and maintain required equipment; and comprehend and follow recipes.
• Ability to work an 8–12-hour shift in hot, noisy, and sometimes close conditions.
• Ability to exert physical effort to transport 30 pounds, perform various physical movements, reach up and down, remain stationary at times, and communicate satisfactorily with guests and coworkers.

Nice To Haves

• Hotel operational exposure, such as Food & Beverage.
• Experience with a luxury or ultra-luxury property or brand.
• Fluency in languages other than English.

Responsibilities

• Maintain knowledge of and comply with departmental policies, service procedures, and standards.
• Maintain knowledge of the pool and beach area, hours of operation, setup, outlet dress code, menu items, prices, preparation methods and times, equipment, and applicable liquor regulations.
• Provide pool- and beachside amenities and serve food and alcoholic and non-alcoholic beverages to guests according to hotel specifications.
• Prepare and prep specified poolside items.
• Maintain daily cleanliness of pool and beach areas and assist with cleaning bathrooms and showers.
• Secure pool and beach areas each evening, in the event of a storm, or before a special event.
• Complete opening duties, including checking stock and supplies, requisitioning and transporting supplies, setting up amenities, inspecting stations and service areas, and preparing and checking equipment.
• Follow up on special arrangements and communicate meal requirements and special requests to servers and the kitchen.
• Keep storage areas properly supplied, organized, and clean.
• Anticipate guest needs, respond promptly, maintain positive guest relations, and provide accurate information about hotel services, features, and local attractions or activities.
• Handle guest complaints using the six-step procedure and ensure guest satisfaction.
• Maintain cleanliness, sanitation, and organization of assigned stations and service areas.
• Follow payment, cash-handling, and credit procedures.
• Complete closing duties, including storing reusable goods, breaking down and cleaning equipment, restocking for the next service, and marrying and stocking condiments.
• Treat guests and coworkers in a friendly, helpful, and courteous manner.
• Maintain the confidentiality of company, guest, and associate information.
• Perform other duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED