Pixie Pool - Pool Attendant Part-Time
About The Position
The Pool Attendant provides exemplary service at the Ojai Valley Inn pools, helping create an experience that exceeds guest expectations. The role involves welcoming and seating guests, preparing and maintaining pool areas, clearing and resetting lounge chairs, cabanas, and tables, refreshing drinks and water, and setting up and breaking down pool areas. Attendants remain attentive to the pool environment, engage with guests, anticipate their needs, and take initiative to improve their experience. Pool Attendants prepare and maintain their assigned stations, coordinate with servers, escort guests to seating, assist with cabana arrivals, and provide attentive, personalized service throughout guests’ visits. They maintain clean, organized pool and back-of-house areas; follow resort service, presentation, and safety standards; respond appropriately to guest concerns and emergencies; and complete closing side work before checking out with the Manager on Duty. Other job-related duties may be assigned by a supervisor or resort management.
Requirements
- Preferably one year of customer service or restaurant experience; experience is not necessary.
- High school graduate.
- Reading, writing, and oral proficiency in English, including the ability to communicate clearly with guests, coworkers, management, vendors, and other contacts.
- Positive, outgoing, and friendly personality with excellent people skills.
- Ability to follow OVI standards for presentation, body language, and verbiage.
- Ability to work cohesively and productively with other employees, departments, and teams.
- Ability to perform basic mathematical computations.
- Verbal and writing skills.
- Ability to prioritize and organize work assignments and follow directions.
- Ability to handle obstacles and difficult customer situations calmly, positively, and professionally, communicate problems, and suggest solutions to the Manager.
- Ability to think clearly, analyze and resolve problems using good judgment, and focus on details.
- Ability to maintain professional appearance, behavior, integrity, discretion, and confidentiality.
- Ability to follow safety and security practices and know emergency-reporting procedures.
- Knowledge of the OVI philosophy and practices and the hotel’s standards, policies, and procedures.
- Ability to provide clear and pleasant telephone communication.
- Ability to work a flexible schedule, including nights, weekends, and holidays, when business requires.
Nice To Haves
- One year of customer service or restaurant experience is preferred but not required.
Responsibilities
- Welcome guests with a friendly greeting, smile, eye contact, and clear communication; greet arriving guests within 30 seconds.
- Seat and escort guests to lounge chairs or cabanas, confirm relevant reservation and party information, and coordinate guest arrival details with the server and Manager on Duty.
- Prepare pool stations and areas, including aligning lounge chairs, filling water stations, laying out chair covers, and completing opening checklists.
- Clear and reset lounge chairs, cabanas, and tables, and maintain a neat, clean, and organized pool and back-of-house environment throughout the shift.
- Provide guests with towels, iced water, beverage refreshes, reading material when appropriate, and other amenities; transport beverages on a tray.
- Monitor guest needs and provide prompt, attentive, courteous, and personalized service without being intrusive.
- Keep assigned stations in good condition and complete closing side work before checking out with the Manager on Duty.
- Promote teamwork and maintain a harmonious working environment with coworkers and other departments.
- Recognize and address potentially intoxicated, disruptive, or undesirable guests.
- Properly handle and report employee or guest accidents and respond appropriately to hotel emergencies and safety situations.
- Maintain a professional appearance and conduct, follow resort standards and procedures, and protect the confidentiality of guest and Inn information.
- Perform other job-related duties or projects as assigned by the Manager, resort management, or staff.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
