Indigo Pool - Pool Attendant (Part-Time)

Ojai Valley Inn•Ojai, CA

4d•Onsite

About The Position

The Pool Attendant provides exemplary service at the Ojai Valley Inn pools, welcoming and seating guests, setting up and breaking down pool areas, and maintaining lounge chairs, cabanas, tables, and service stations. The role involves anticipating guest needs, engaging with guests, refreshing drinks and water, and taking initiative to enhance the guest experience while exceeding the resort’s high service expectations. Pool Attendants maintain a clean, organized, and safe pool environment throughout their shifts. They greet and escort guests, coordinate with servers and managers, support personalized service, and follow the Inn’s standards for presentation, communication, and guest care. Attendants are also responsible for preparing their assigned stations, completing closing side work, and checking out with the manager on duty.

Requirements

High school graduate.
Reading, writing, and oral proficiency in English, including the ability to communicate clearly with guests, visitors, vendors, management, coworkers, and other contacts.
Positive, outgoing, and friendly personality with excellent people skills.
Ability to work cohesively as part of a team and productively with other operating departments.
Ability to follow the OVI standards for presentation, body language, and verbiage.
Ability to perform basic mathematical computations.
Verbal and writing skills.
Ability to prioritize and organize work assignments and follow directions.
Ability to handle obstacles and difficult customer situations positively and professionally, communicate problems and suggested solutions to the manager, and exercise good judgment in resolving issues.
Ability to remain calm and courteous in demanding situations and focus attention on details.
Professional appearance, behavior, integrity, openness, and discretion; ability to maintain confidentiality of guest and Inn information.
Awareness of safety and security responsibilities and emergency-reporting procedures.
Ability to provide clear and pleasant telephone communication.
Ability to work a flexible schedule, including nights, weekends, and holidays, as business requires.

Nice To Haves

Preferably one year of experience in customer service or a restaurant environment; experience is not necessary.

Responsibilities

Welcome, greet, and seat pool guests, greeting them within 30 seconds of arrival.
Set up and break down pool areas, including aligning lounge chairs, preparing stations, filling water stations, and following setup checklists.
Escort guests to lounge chairs or cabanas, ask whether they prefer sun or shade, and provide towels and chair covers as applicable.
For cabana reservations, confirm party size and collect the guest’s last name and room number for the guest log; notify the manager on duty and server.
Notify the server when guests arrive and provide the guest’s name and room number.
Bring iced water to guests and refresh it during their stay; transport beverages on a tray.
Keep the assigned station and pool and back-of-house areas clean, neat, and organized, following a “clean as you go” approach.
Coordinate with the server on the plan for the day and thoroughly check each lounge chair in the assigned station.
Clear soiled plates within two minutes after guests finish and keep tables neat and tidy.
Provide prompt, attentive, and unobtrusive service, including timely beverage refills and additional personalized services such as cleaning sunglasses, offering amenities, and replenishing or straightening towels.
Remain attentive and accessible to guests, engage with them courteously, use their names naturally and discreetly when known, and wish them farewell when they depart.
Offer reading material to guests who are alone at the pools and respond to basic property questions and simple requests.
Promote teamwork and a harmonious working climate, including working productively with other departments.
Recognize potentially intoxicated, disruptive, or undesirable guests and respond appropriately.
Handle and report employee or guest accidents, follow emergency and safety procedures, and remain active in safety and security.
Maintain a professional appearance and behavior, including wearing the correct uniform and name badge while on duty.
Complete closing side work daily, maintain the appearance of the assigned station before leaving, and check out with the manager on duty.
Perform other job-related duties or projects assigned by the supervisor, manager, resort management, or staff.