Pool Attendant (Full Time) (37531)

Agua Caliente Casinos•Palm Springs, CA

About The Position

Responsible for welcoming guests in the pool and spa area and ensuring the area is clean and properly set up before the pool opens. The Pool Attendant maintains guest satisfaction throughout the day by regularly walking through the pool area, keeping it clean, enforcing policies and rules, checking in guests, and confirming they are qualified to use the facilities. The attendant monitors access to ensure facilities are used only by hotel guests, qualified members, and qualified spa guests, and maintains safety and cleanliness. Cross-training in spa and fitness duties is required. The role requires professional, attentive guest service; clear and positive communication; maintaining a neat appearance and clean work area; enforcing rules while providing customer service; multitasking under pressure; and working harmoniously with team members. The attendant must maintain confidentiality and comply with company policies, Tribal Ordinances and Regulations, the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Other duties may be assigned or requested by the Activities Manager and Director.

Requirements

High school diploma or GED.
Experience dealing with the public.
Must be literate and fluent in English, including the ability to read, write, speak, and understand English.
Good service skills.
Ability to communicate clearly, precisely, positively, and professionally.
Ability to multitask and work under pressure and harmoniously with all team members.
Ability to pay close attention to details and anticipate guest needs.
Ability to lift up to 50 pounds and bend, pull, and carry stock.
Ability to use hand motions while cleaning and wiping lounge chairs, tables, and chairs.
Ability to listen and respond to visual and aural cues.
Ability to tolerate secondhand smoke, high noise levels, bright lights, extreme heat, and direct sunlight for long periods.
Ability to work in conditions occasionally involving wet or dry humidity, moving mechanical parts, extreme heat, and risk of electrical shock.

Nice To Haves

CPR training preferred.
Ability to swim preferred.

Responsibilities

Welcome guests in the pool and spa area and provide exceptional guest service.
Clean and set up the pool area before opening and maintain its cleanliness throughout the day through regular walks.
Check in each guest and confirm eligibility to use the facilities.
Monitor the pool area to ensure only hotel guests, qualified members, and qualified spa guests use the facilities.
Maintain facility safety and cleanliness, including arranging pool furniture, collecting used towels, and cleaning the pool area.
Enforce policies, procedures, rules, and regulations while maintaining customer service.
Maintain a professional appearance, behavior, decorum, and attitude.
Protect confidential business and personal information and avoid inappropriate discussions with guests or team members, especially in guest areas of the spa.
Comply with company policies and procedures, Tribal Ordinances and Regulations, the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
Perform other duties as requested by the Activities Manager and Director or as needed.
Cross-train in spa and fitness duties.