Pool Attendant (Full Time)
About The Position
The Pool Attendant greets guests in the pool and spa area and ensures the area is clean and properly set up before the pool opens. Throughout the day, the attendant makes regular walks to maintain cleanliness, enforce policies and rules, and support guest satisfaction. The attendant checks guests in and confirms they qualify to use the facilities, while monitoring access to ensure that only hotel guests, qualified members, and qualified spa guests use them. The role maintains safety and cleanliness and requires cross-training in spa and fitness duties. The attendant provides excellent service to guests and internal clients, communicates clearly and professionally, maintains a neat appearance and work area, and works harmoniously with team members. The position requires discretion and strict confidentiality, compliance with company and applicable tribal policies and procedures, and performance of other duties as requested by the Activities Manager and Director or as needed.
Requirements
- High school diploma or GED.
- Experience dealing with the public.
- Literate and fluent in English.
- Good service skills.
- Ability to lift up to 50 pounds and bend, pull, and carry stock to various locations.
- Ability to use hand motions when cleaning and wiping lounge chairs, tables, and chairs.
- Ability to listen and respond to visual and aural cues.
- Ability to read, write, speak, and understand English.
- Ability to tolerate secondhand smoke, high noise levels, and bright lights.
- Ability to work in extreme heat and direct sunlight for long periods.
Nice To Haves
- CPR training preferred.
- Ability to swim preferred.
Responsibilities
- Greet guests in the pool and spa area and provide exceptional guest service.
- Ensure the pool area is clean and properly set up before opening, and maintain cleanliness throughout the day through regular walks.
- Check in each guest and confirm eligibility to use the facilities.
- Monitor the pool area to ensure only hotel guests, qualified members, and qualified spa guests use the facilities.
- Maintain facility safety and cleanliness and enforce applicable policies, procedures, rules, and regulations while maintaining customer service.
- Arrange pool furniture, pick up used towels, and clean the pool area, including lounge chairs, tables, and chairs.
- Communicate clearly, precisely, positively, and professionally with guests and team members.
- Anticipate guest needs, pay attention to details, multitask, and work under pressure.
- Maintain professional appearance, behavior, decorum, and attitude, and maintain strict confidentiality.
- Refrain from discussing business or personal information with guests and from discussing personal information with team members, especially in guest areas of the spa.
- Cross-train in spa and fitness duties.
- Comply with company policies and procedures, Tribal Ordinances and Regulations, the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
- Perform other duties as requested by the Activities Manager and Director or as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
