Pool Attendant

Hotel Saint Vincent•New Orleans, LA

13d•Onsite

About The Position

The Pool Attendant manages the pool experience for Hotel Saint Vincent guests and Chapel Club members. The role involves monitoring entry and exit, checking guests in, confirming wristbands, helping guests get settled, and offering water and menus. Attendants are expected to anticipate guest needs, provide attentive service, assist bartenders with bussing tables, and help guests place orders when needed. They also maintain a clean, orderly, and safe pool area and communicate pool needs or issues to management. The pool is exclusive to hotel guests and Chapel Club members. Attendants check in visitors using stayover or member reports and direct non-guests and non-members to the front desk for membership information. They explain pool rules and capacity limits, including child supervision requirements and the transition to adults-only access at 3 PM. Opening duties include preparing towels and wiping furniture before the pool opens at 9 AM. During the shift, attendants monitor cleanliness, replenish towels, and alert public-area staff when bins need attention or towels need laundering. Closing duties include removing used towels, disposing of cups and trash, and returning glassware to the bar area or seeking assistance from food and beverage staff.

Requirements

Must be at least 18 years old.
Comfortable conversing with individuals from diverse backgrounds and organizational levels.
Able to provide and accept feedback positively, balancing directness with tact and consideration for the audience.
Must be willing and able to lift 40 pounds.
Must be willing and able to work outdoors in hot conditions during the summer months.
Observant and safety-conscious, with the ability to react calmly and quickly in emergencies.

Responsibilities

Greet arriving guests and members, check them in, and ensure they are wearing wristbands.
Help guests get settled and offer water and menus.
Monitor who enters and leaves the pool area.
Foster a positive, friendly atmosphere and provide high-quality service.
Maintain high safety standards and respond calmly to emergencies.
Build relationships with club members and learn their preferences.
Maintain pool exclusivity by politely preventing unauthorized visitors from entering.
Keep the pool area clean and tidy, monitor and replenish towels, and rearrange furniture as needed.
Assist bartenders by bussing tables and help guests order when needed.
Communicate pool needs, issues, and guest concerns to management or the appropriate staff.
Explain pool conduct rules to arriving guests with children, remind parents that children must not be left unattended, and advise guests that the pool becomes adults-only at 3 PM.
Verify guests without wristbands using the stayover or member report and direct non-guests or non-members to the front desk for membership inquiries.
Involve the front desk manager or Chapel Club Manager when visitors refuse to leave or guests dispute guest-count limits.
Before the 9 AM opening, roll and place towels at every chair and wipe down furniture.
Place trash and cups in bins, alert public-area staff when bins are full of towels or trash needs attention, and bring used towels to the back dock at closing.
At closing, remove used towels, dispose of cups and trash, and return glassware to the bar area or request assistance from food and beverage staff.
Perform other duties as required.