Pool Attendant - PT

The Elser Hotel & Residences • Miami, FL

4d • Onsite

About The Position

The Pool Attendant maintains pool stations and provides exceptional customer service to guests at The Elser Hotel & Residences in Downtown Miami. The role includes keeping pool and lounge areas, furniture, and service areas clean and organized; replenishing towels and retail amenities; assisting with opening and closing duties and retail outlets; and responding to guest service requests. The position requires a friendly, attentive, service-oriented approach and the ability to stand throughout the shift and perform very heavy physical work. Flexible and long hours may sometimes be required.

Requirements

• At least 1 year of progressive experience in a hotel or related field is required.
• Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
• Must be able to listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information from various sources to meet objectives.
• Must be able to stand during the entire shift.
• Must be able to perform very heavy work: exert more than 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• High school diploma or equivalent.
• Experience in a hotel or related field.

Responsibilities

• Maintain cleanliness and organization of pool areas, furniture, and pool service areas.
• Replenish towels and retail amenities and stock items as needed during the shift.
• Assist with assigned opening and closing side-work.
• Help ensure pool and lounge areas are clean and tidy.
• Assist with retail outlets.
• Assist guests with service requests and ensure overall guest satisfaction.
• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Attend required hotel meetings and trainings; maintain regular attendance, personal appearance, grooming, and uniform standards.
• Comply with hotel standards and regulations, support safe and efficient operations, and help identify and resolve problem areas.
• Handle problems by anticipating, preventing, identifying, and solving them as needed.
• Cross-train in other hotel-related areas, maintain confidentiality, show initiative, and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED