Pool Ambassador

Marriott•Wailea, HI

About The Position

The Pool Ambassador helps maintain a clean pool deck and creates a fun, relaxing atmosphere for guests using recreational facilities. The role involves monitoring activity, promoting facility rules, recognizing situations in which guests may not be able to participate safely, and responding appropriately to emergencies. The ambassador assists injured guests until emergency medical services arrive and handles towels according to company procedures. The position also includes reporting accidents, injuries, and unsafe conditions; completing required safety training and certifications; following company policies and quality standards; maintaining a clean, professional appearance; protecting confidential information and company assets; and providing attentive, courteous guest service. The role requires clear communication, positive working relationships, using computers or point-of-sale systems, and performing physical tasks such as moving objects weighing up to 25 pounds and navigating uneven or slippery surfaces.

Requirements

CPR Certification.
First Aid Certification.
Fitness Equipment certification or training.
Any certification or training required by local and state agencies.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience is required.
No supervisory experience is required.

Responsibilities

Wash, mop, and clean the pool deck.
Promote a fun and relaxing atmosphere in recreational activities and areas through an upbeat, enthusiastic attitude.
Observe activity in the recreational facility and respond according to local procedures in emergencies.
Promote recreation facility rules and regulations.
Identify situations in which guests may not be able to participate safely and inform a supervisor or manager.
Assist injured guests until emergency medical services arrive.
Obtain, fold, and stack towels according to company procedures.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, maintain confidentiality, and protect company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests genuinely.
Communicate clearly and professionally and develop positive working relationships.
Comply with quality assurance expectations and standards.
Read and visually verify information, inspect tools and equipment, and enter and locate work-related information using computers or point-of-sale systems.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance; manipulate objects requiring fine motor skills and hand-eye coordination.
Navigate sloping, uneven, or slippery surfaces and stairs or service ramps; reach overhead and below the knees, bend, twist, pull, and stoop.
Perform other reasonable job duties as requested.