Pool and Beach Attendant/ Amenities Ambassador

KW PROPERTY MANAGEMENT AND CONSULTING•Bay Harbor Islands, FL
•Onsite

About The Position

KW Property Management & Consulting is seeking a dedicated, service-oriented Amenity Ambassador for a prestigious oceanfront luxury residential community, with a primary focus on Pool & Beach operations. The role delivers exceptional hospitality, maintains immaculate amenity areas, and creates a welcoming experience for residents and guests. Flexibility, teamwork, and willingness to assist other departments as needed are essential. This is a non-exempt, hourly position. Flexible availability, including weekends and holidays, may be required based on operational needs. The role involves indoor and outdoor work, including extended periods of standing and walking in varying weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

  • English communication skills.
  • Strong interpersonal skills, attention to detail, and a positive, can-do attitude.
  • Ability to multitask, work independently, and collaborate effectively with others.
  • High school diploma or equivalent.
  • Ability to bend, reach, push, pull, and lift items weighing up to 50 pounds.

Nice To Haves

  • Previous hospitality, amenity, or customer service experience.
  • Experience in a luxury residential community, hotel, or resort.

Responsibilities

  • Welcome residents and guests with a warm, professional, hospitality-driven approach.
  • Prepare and maintain Pool & Beach areas, including lounge chairs, umbrellas, towels, and refreshment stations.
  • Keep amenity areas clean, organized, properly stocked, and consistently presented to luxury standards.
  • Provide attentive service, anticipate residents' needs, and promptly address requests.
  • Assist with towel laundering, replenishment of supplies, and daily opening and closing procedures.
  • Support the cleanliness and organization of the Spa, Fitness Center, and other common amenity areas as needed.
  • Monitor equipment and facilities, promptly reporting maintenance concerns or safety hazards.
  • Promote compliance with Association Rules and Regulations in a courteous and professional manner.
  • Assist with resident events, special projects, and operational initiatives.
  • Complete daily checklists and other duties assigned by management.
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