Polish Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy Group

6d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated individual for a Polish Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role involves providing high-level technical and account assistance to players within the dynamic Gaming & Esports industry. The position requires delivering exceptional omnichannel support, troubleshooting technical issues, billing questions, and gameplay concerns, while maintaining high quality and productivity standards. The specialist will proactively communicate game updates and collaborate with internal teams to identify and report trending issues, fostering a welcoming community environment and contributing to internal knowledge bases.

Requirements

Native or fluent Polish (spoken and written) is mandatory for this role.
Strong proficiency in English to navigate internal systems and collaborate within international teams.
A genuine passion for Gaming & Esports and familiarity with modern gaming trends.
Valid EU passport (mandatory) to facilitate your transition to our site in Sofia.
Excellent problem-solving skills and a player-centric attitude.

Responsibilities

Deliver exceptional omnichannel support to Polish-speaking players regarding gaming account inquiries.
Troubleshoot technical issues, billing questions, and gameplay concerns within the Gaming & Esports ecosystem.
Maintain high quality and productivity standards to ensure player satisfaction remains at the core of our operations.
Proactively communicate game updates, patches, and community news to users in fluent Polish.
Collaborate with internal teams to identify and report trending issues that impact the player experience.
Foster a welcoming and inclusive community environment across all gaming platforms and communication channels.
Contribute to internal knowledge bases to improve future support efficiency.