French Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy Group

6d • Onsite

About The Position

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist for Gaming Account to join a leading global Gaming & Esports organization in Bulgaria. This role offers the chance to combine a passion for gaming with a professional career in a dynamic, multicultural setting in Sofia. The position involves providing high-quality player support, troubleshooting technical and account-related issues, and contributing to a positive community environment within the Gaming & Esports sector.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or eligibility to work in Bulgaria.
• Genuine passion for the Gaming & Esports industry and familiarity with current market titles.
• Exceptional communication skills and a customer-centric mindset.
• Strong problem-solving abilities and the ability to work in a fast-paced environment.

Nice To Haves

• Previous experience in customer support or community management is considered a strong advantage.

Responsibilities

• Provide high-quality support to players via email, chat, and social media channels within the Gaming & Esports ecosystem.
• Troubleshoot technical issues, account access, and in-game transaction inquiries with speed and precision.
• Ensure an exceptional user experience by maintaining in-depth knowledge of current gaming titles and community trends.
• Collaborate with the trust and safety team to monitor game chat and maintain a healthy community environment.
• Assist players with game updates, patch notes interpretation, and event-related troubleshooting.
• Document recurring technical bugs and provide feedback to developers to improve the overall gaming experience.
• Engage with the gaming community to foster loyalty and promote positive brand sentiment.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) included for candidates moving to Bulgaria.
• Monthly Performance Bonus to reward your dedication and results.
• Professional growth opportunities within the global Gaming & Esports sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed