French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

6d•Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional for the French Speaking Back Office Gaming Support Specialist position in Bulgaria to join a global leader in the digital entertainment space. This is a unique opportunity for enthusiasts to advance their careers with one of the most exciting French-speaking jobs in the Gaming & Esports industry, located in the heart of beautiful Sofia.

Requirements

Native or fluent French (spoken and written).
Valid EU passport (mandatory).
Deep interest in the Gaming & Esports industry and digital trends.
Excellent analytical skills and attention to detail.
Proven ability to adapt to a fast-paced work environment in Sofia, Bulgaria.

Nice To Haves

Previous experience in administrative, back-office, or customer support roles is highly preferred.

Responsibilities

Manage and resolve complex account inquiries and transaction issues for premium gaming clients.
Ensure high-quality back-office support for French-speaking players to maintain exceptional gaming standards.
Monitor and analyze gaming platform trends to proactively identify potential technical disruptions.
Coordinate with internal stakeholders to enhance the overall player experience within the Gaming & Esports ecosystem.
Adhere to strict data security and compliance protocols to safeguard player information.
Contribute to the continuous improvement of support workflows and internal documentation.
Assist with quality assurance testing for new game features and platform updates before regional deployment.