German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a motivated professional for a German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role offers an opportunity to join the fast-paced world of esports and digital gaming while enjoying the vibrant expat community in Sofia. The position involves providing expert back-office support for premium gaming and esports platforms, managing account verifications, payment resolutions, and technical inquiries. The specialist will also monitor gaming activity for compliance, maintain high customer satisfaction through German communication, collaborate with international teams, and stay updated on esports trends. Meticulous documentation of support interactions is also required.
Requirements
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Genuine passion for the Gaming & Esports industry.
- Strong proficiency in PC literacy and multi-tasking across digital platforms.
- Excellent analytical skills with a focus on problem-solving in a fast-paced environment.
- Ability to relocate to Sofia for this German Speaking Back Office Gaming Support Specialist position in Bulgaria.
Responsibilities
- Provide expert back-office support for premium gaming and esports platforms via email, chat, and internal ticketing systems.
- Ensure seamless user experiences by managing account verifications, payment resolutions, and technical inquiries.
- Monitor gaming activity to ensure compliance with international gaming regulations and industry safety standards.
- Maintain high levels of customer satisfaction by delivering precise and empathetic communication in German.
- Collaborate with international teams to refine internal processes and elevate the support standards of our gaming partners.
- Stay updated on the latest trends and tournament updates within the esports landscape to better assist our global player base.
- Maintain meticulous documentation of all support interactions within our CRM databases.
Benefits
- Competitive Monthly Salary.
- Fully Paid Training on gaming systems and industry software.
- Comprehensive Health Insurance and wellness benefits.
- Fully Paid Relocation Package (flight, transfer, hotel) to simplify your move for one of the top-rated jobs in Bulgaria.
- Attractive Monthly Performance Bonus.
- Career development opportunities within the booming esports sector.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
