Policy & Procedures Specialist

Alaska Airlines • WA-Renton, WA

2d • Onsite

About The Position

The Policy & Procedures Specialist develops policies and procedures for operational functions at Alaska Airlines and Horizon Air. This individual-contributor role makes recommendations to improve the research, development, documentation, implementation, and interpretation of policies that support frontline agents, representatives, and leadership. The specialist works with limited direction from the Manager Policy & Procedures and collaborates across divisions and organizational levels. The role is based at the Renton Global Training Center and requires travel throughout the AS route system for approximately 10% of work hours.

Requirements

• At least 2 years of experience in software tools, policy and procedures programs, or equivalent airline operations experience.
• Bachelor’s degree, or an additional 2 years of relevant experience in lieu of a degree.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Process- and detail-oriented, with the ability to interpret, develop, and clearly communicate efficient procedures for frontline functions.
• Ability to grasp complex issues and processes and evaluate their relevance to ground operations functions.
• Ability to communicate in a simple, clear, and concise manner.
• Ability to lead project teams and identify process-improvement opportunities.
• Willingness to challenge assumptions and question established policies and procedures.
• Excellent organizational skills and ability to manage multiple projects with limited supervision.
• Ability to understand customer needs and attitudes and develop a change-management plan.
• Ability and willingness to travel throughout the AS route system for approximately 10% of work hours.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Embody the company values to own safety, do the right thing, be caring and kind, and deliver performance.

Nice To Haves

• Strong working knowledge of AS software tools.
• Thorough working knowledge of AS policies and procedures.
• Experience in technical writing, training, job coaching, or supervision.
• Knowledge of project-management methodologies and processes.

Responsibilities

• Independently research, develop, document, and implement policies and procedures for an assigned function.
• Develop solutions for training program requirements; edit training materials; and approve training curricula and instructional materials.
• Create, modify, and maintain department manuals, publications, and documents, ensuring their accuracy and identifying needs for refresher communications.
• Analyze the effectiveness of new and existing policies and procedures and recommend changes.
• Recommend the selection of training products.
• Influence cross-divisional development of new technology and build effective working relationships across divisions and organizational levels.
• Support frontline agents, representatives, and leadership by interpreting policy, assisting with investigations, responding to inquiries, and making on-site visits.
• Apply knowledge of technical enhancements to provide input to frontline business systems.
• Facilitate divisional and cross-divisional teams through Safety Risk Assessments in support of the Safety Management System, and implement policy and procedure changes driven by SMS.
• Lead project teams and identify opportunities for process improvement.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level