Policy & Procedures Specialist

Alaska Airlines • Renton, WA

1d • $68,000 - $102,000 • Onsite

About The Position

The Policy & Procedures Specialist develops policies and procedures for operational functions at Alaska Airlines and Horizon Air. This individual-contributor role makes recommendations to improve the research, development, documentation, implementation, and interpretation of policies supporting frontline agents, representatives, and leadership. Working with limited direction from the Manager Policy & Procedures, the specialist researches and implements policies, supports training and technical enhancements, and evaluates existing processes. The role also facilitates safety risk assessments and helps implement changes driven by the Safety Management System.

Requirements

• At least 2 years of experience with software tools, policy and procedures programs, or equivalent airline operations experience.
• Bachelor’s degree, or two additional years of relevant experience in lieu of a degree.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to interpret, develop, and clearly articulate efficient procedures for frontline functions.
• Ability to understand complex issues and processes and assess their relevance to ground operations.
• Clear, simple, and concise communication skills.
• Ability to identify process improvement opportunities and lead project teams.
• Willingness to challenge assumptions and question the validity of established policies and procedures.
• Strong organizational skills and ability to manage multiple projects with limited supervision.
• Ability to understand customer needs and attitudes to develop a change management plan.
• Ability and willingness to travel throughout the AS route system for approximately 10% of work hours.
• High school diploma or equivalent.
• At least 18 years of age.
• Authorized to work in the United States.

Nice To Haves

• Strong working knowledge of AS software tools.
• Thorough working knowledge of AS policies and procedures.
• Technical writing, training, job coaching, or supervisor experience.
• Knowledge of project management methodologies and processes.

Responsibilities

• Independently research, develop, document, and implement policies and procedures for assigned functions.
• Develop solutions for training program requirements, edit training materials, and approve training curriculum and instructional materials.
• Create, modify, maintain, and verify the accuracy of department manuals, publications, and documents; analyze the need for refresher communications.
• Evaluate the effectiveness of new and existing policies and procedures and recommend changes.
• Recommend the selection of necessary training products.
• Influence cross-divisional development of new technology and build effective relationships across divisions and organizational levels.
• Support frontline agents, representatives, and leadership by interpreting policy, assisting with investigations, responding to inquiries, and making on-site visits.
• Provide input to frontline business systems based on knowledge of technical enhancements.
• Facilitate divisional and cross-divisional teams through Safety Risk Assessments in support of the Safety Management System and implement resulting policy and procedure changes.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level