Inflight Policy & Procedure Specialist

Alaska Airlines • Renton, WA

8d • $68,000 - $102,000 • Onsite

About The Position

The Inflight Policy & Procedure Specialist develops solutions for policies and procedures applicable to inflight functions at Alaska Airlines. This individual contributor recommends improvements to inflight processes and procedures to optimize safety, compliance, and customer service. The role researches, develops, documents, and implements policies and procedures; maintains department manuals and publications; and develops and updates training requirements and materials in partnership with training, Safety, and Compliance teams.

The specialist serves as a subject matter expert and consultant on inflight processes, communicates policy changes through multiple channels, and presents to management and cross-divisional leaders. The role evaluates policy effectiveness, responds to flight attendant suggestions, identifies unresolved issues, and recommends corrective actions. With limited direction, the specialist also facilitates Safety Risk Assessments and supports Safety Management System processes, including policy changes prompted by SMS and ASAP reports. The position is based at the Global Training Center in Renton and requires attendance at five weeks of flight attendant training, maintenance of FAA certification, and travel throughout the Alaska Airlines route system as needed.

Requirements

• At least 2 years of experience in airline operations or a related area.
• Bachelor’s degree, or an additional 2 years of relevant training or experience in lieu of the degree.
• Ability and willingness to attend 5 weeks of flight attendant training and maintain FAA certification.
• Process- and detail-oriented, with the ability to interpret, develop, and clearly articulate efficient procedures for inflight functions.
• Ability to understand complex issues and processes and assess their relevance to inflight functions.
• Ability to communicate simply, clearly, and concisely.
• Willingness to challenge assumptions and question the validity of established policies and procedures.
• Excellent organizational skills and ability to manage multiple projects under limited supervision.
• Ability to understand customer needs and attitudes to develop a change management plan.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability and willingness to travel throughout the Alaska Airlines route system as needed.
• Minimum age of 21.
• High school diploma or equivalent.
• Must be authorized to work in the United States.

Nice To Haves

• Inflight experience.
• Flight attendant experience.
• Technical writing, training, or job coaching experience.
• Knowledge of FAA regulations.
• Intermediate knowledge of project management methodologies and processes.

Responsibilities

• Research, develop, document, and implement policies and procedures that support safety, compliance, customer service, and inflight objectives.
• Create, modify, interpret, and maintain department manuals, publications, and documents; analyze the need for periodic refresher communications.
• Develop requirements for training programs, edit training materials, and approve training curricula and instructional materials.
• Partner with training development and delivery teams and Safety & Compliance to create and update training products.
• Communicate policy and procedure changes and other job-related information through multiple communication channels.
• Deliver presentations to management and cross-divisional leadership.
• Serve as a consultant and subject matter expert for inflight processes and procedures, supporting safety, compliance, and customer service.
• Ensure policies and procedures are aligned for customers and employees.
• Listen and respond to relevant flight attendant suggestions and provide timely feedback.
• Analyze the effectiveness of new and existing policies and procedures and recommend changes.
• Identify and communicate unresolved issues and recommend corrective actions.
• Use change management techniques to support a safe and flexible employee service culture.
• Identify and leverage current and future technology opportunities.
• Facilitate Safety Risk Assessments and guide divisional and cross-divisional teams through Safety Risk Management assessments in support of the Safety Management System; implement policy and procedure changes driven by SMS and ASAP reports.
• Develop solutions and effective working relationships across organizational levels and cooperate with peers inside and outside the department.
• Organize and facilitate meetings to collect and share information and ensure timelines are met.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level