Inflight Policy & Procedure Specialist

Alaska Airlines • WA-Renton, WA

7d • Onsite

About The Position

The Inflight Policy & Procedure Specialist develops solutions for policies and procedures applicable to inflight functions at Alaska Airlines. As an individual contributor, the specialist recommends improvements to inflight processes and procedures to optimize safety, compliance, and customer service. The role works with limited direction from a leader and serves as a subject matter expert and Safety Risk Assessment facilitator, supporting divisional and cross-divisional teams and implementing changes informed by safety reporting and risk-management processes.

The position develops and maintains policies, procedures, manuals, publications, training requirements, and communication materials. It collaborates with training teams and Safety & Compliance, communicates changes through multiple channels, presents to leaders, and works with flight attendants and stakeholders across the organization. The role also evaluates policy effectiveness, identifies unresolved issues, supports change management, and looks for technology opportunities.

The position requires the ability and willingness to attend five weeks of flight attendant training and maintain FAA certification. Travel throughout the Alaska Airlines route system may be required. The role is based at the Renton Global Training Center. Employment is full-time and regular; the position is exempt.

Requirements

• At least 2 years of experience in airline operations or a related area.
• Bachelor’s degree, or an additional 2 years of relevant training or experience in lieu of the degree.
• Ability and willingness to attend 5 weeks of flight attendant training and maintain FAA certification.
• Process- and detail-oriented, with the ability to interpret, develop, and clearly articulate efficient procedures for inflight functions.
• Ability to understand complex issues and processes and evaluate which elements are relevant to inflight functions.
• Ability to communicate simply, clearly, and concisely.
• Willingness to challenge assumptions and question the validity of established policies and procedures.
• Excellent organizational skills and ability to manage multiple projects under limited supervision.
• Ability to understand customer needs and attitudes to develop a change management plan.
• Proficiency with Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint.
• Ability and willingness to travel throughout the Alaska Airlines route system as needed.
• Minimum age of 21.
• High school diploma or equivalent.
• Must be authorized to work in the U.S.

Nice To Haves

• Inflight experience.
• Flight attendant experience.
• Technical writing, training, or job coaching experience.
• Knowledge of FAA regulations.
• Intermediate knowledge of project management methodologies and processes.

Responsibilities

• Research, develop, document, and implement policies and procedures that promote safety, compliance, customer service, and inflight objectives.
• Create, modify, interpret, and maintain department manuals, publications, and documents, and identify the need for periodic refresher communications.
• Develop training requirements, edit training materials, and approve training curricula and instructional materials.
• Partner with training development and delivery teams and Safety & Compliance to create and update training products.
• Communicate policy and procedure changes and other job-related information through multiple channels.
• Deliver presentations to management and cross-divisional leadership.
• Serve as a consultant and subject matter expert for inflight processes and procedures.
• Ensure policies and procedures are aligned for customers and employees.
• Listen to and act on relevant flight attendant suggestions and provide timely feedback.
• Analyze the effectiveness of new and existing policies and procedures and recommend changes.
• Identify and communicate unresolved issues and recommend corrective actions.
• Use change management techniques to support a safe and flexible employee service culture.
• Identify and leverage current and future technology opportunities.
• Facilitate Safety Risk Assessments, guiding divisional and cross-divisional teams through Safety Risk Management assessments in support of the Safety Management System.
• Implement policy and procedure changes driven by Safety Management System and ASAP reports.
• Develop effective working relationships across organizational levels and cooperate with peers within and outside the department.
• Organize and facilitate meetings to collect and disseminate information and ensure timelines are met.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level