Policy Education Analyst

Customer Value Partners • ,

8d

About The Position

CVP is seeking a Policy Education Analyst to support the development, maintenance, update, and delivery of OPTN policy education materials and committee training/onboarding resources. This role will support HRSA’s OPTN Policy Process and Committee Support Services work by translating complex policy, clinical, operational, regulatory, and governance content into clear, accessible, role-based education materials for patients, the public, OPTN committee members, HRSA, OPTN contractors, OPTN members, and other stakeholders. The selected candidate must be able to work from HRSA-provided baseline materials, including source files, interactive eLearning modules, and training videos, and maintain or update those materials using the required software tools.

Requirements

• Eligible to obtain a Public Trust (U.S. Citizenship Required)
• Bachelor’s degree required
• 4+ years of experience in instructional design, eLearning development, healthcare education, public health education, policy education, committee training, stakeholder education, communications, or a related field
• Experience developing and maintaining education or training materials for healthcare, public health, regulatory, policy, federal, or similarly complex audiences
• Experience translating technical, clinical, policy, regulatory, or operational content into plain-language education materials
• Experience developing role-based onboarding, refresher training, webinars, slide decks, job aids, FAQs, scripts, facilitator notes, implementation guides, infographics, videos, or microlearning products
• Experience working from existing source files and baseline training materials to update, maintain, improve, and version-control education products
• Experience managing review cycles, tracking comments, incorporating feedback, and maintaining approval/version histories
• Experience developing Section 508 compliant or Section 508-ready materials
• Strong writing, editing, instructional design, organization, stakeholder coordination, and quality control skills
• Ability to lead an education workstream while coordinating with policy, committee operations, communications, data, technical, and Government stakeholders
• Articulate 360 Storyline
• Articulate 360 Rise
• TechSmith Camtasia
• Vyond
• Canva
• Adobe Illustrator
• Adobe Acrobat Pro
• Microsoft PowerPoint, Word, Excel, Outlook, and Teams
• Microsoft 365 collaboration tools, including SharePoint and OneDrive
• Experience supporting virtual meetings, webinars, recordings, or online training delivery through Microsoft Teams, Zoom, Webex, or similar platforms
• Experience maintaining source files, version-controlled repositories, and collaborative review workflows

Nice To Haves

• Experience supporting HRSA, OPTN, transplant, organ donation, healthcare quality, patient safety, clinical operations, or federally regulated healthcare programs
• Experience developing education materials tied to policy implementation, committee operations, public-facing policy education, stakeholder training, or governance expectations
• Experience with OPTN360 or similar Microsoft 365-based collaboration, committee management, workflow, or policy tracking platforms
• Experience applying federal plain-language standards and Section 508 accessibility requirements to public-facing and internal training materials
• Experience maintaining training records, attendance logs, refresher training cycles, and committee onboarding documentation
• Experience coordinating with communications, IT, policy, data, and education teams to produce approved stakeholder-facing materials

Responsibilities

• Development and maintenance of the OPTN Policy Education Plan and related policy education materials
• Development and maintenance of the Committee Training and Onboarding Plan
• Create, update, and maintain education and training materials using HRSA-provided baseline materials and source files
• Translate complex OPTN policy, clinical, operational, regulatory, and governance content into plain-language education products
• Develop education materials that explain policy purpose, goals, requirements, governance expectations, expected impacts, operational implications, and stakeholder actions
• Develop role-based onboarding and refresher training for OPTN committee members, workgroup members, committee leaders, patient/public representatives, SMEs, and other participants
• Support onboarding and annual refresher training before committee members participate in policy deliberations
• Develop and maintain slide decks, FAQs, infographics, videos, microlearning units, implementation job aids, quick-reference guides, scripts, facilitator notes, and training materials
• Coordinate with HRSA, OPTN committees, policy liaisons, committee coordinators, SMEs, communications staff, data staff, IT/platform staff, and other OPTN contractors to ensure accuracy and consistency with approved policy language
• Maintain version-controlled training materials, training records, attendance logs, source files, and review documentation in the HRSA-approved repository
• Ensure materials are accurate, current, plain language, accessible, Section 508 compliant, and suitable for public dissemination or committee use
• Manage COR review cycles, comment tracking, feedback incorporation, approvals, and updates within required timelines
• Support posting or maintenance of education and training materials through OPTN360 or other HRSA-approved platforms
• Maintain consistency across materials using templates, style guides, glossaries, approved source content, file naming conventions, and version control practices

Benefits

• Equal Opportunity Employer
• Fairness, teamwork, and respect among all associated
• Workplace where everyone can grow both personally and professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level