Policy and Compliance Manager

State of Maine•Augusta, ME

2d•$65,374 - $92,310•Hybrid

About The Position

The Policy and Compliance Manager for the Division of Licensing and Certification (DLC) provides oversight and day-to-day management of the Policy and Hearings Unit within Central Operations. The role assists with development and revision of regulatory rules, coordinates legislative activities, and oversees dispute-resolution procedures. The position is based in Augusta and allows partial telework with management approval. The manager develops and coordinates rulemaking materials and stakeholder engagement; reviews correspondence and forms; monitors and prepares legislative materials; and handles agency enforcement appeals and hearings. The position also coordinates referrals and complaints with relevant regulatory, accrediting, and enforcement bodies, develops program procedures and manuals, and manages informal dispute-resolution processes under applicable federal and state requirements. The manager supervises a Compliance Officer and oversees completion of the officer’s key responsibilities. The Department of Health and Human Services promotes health, safety, resilience, and opportunity for Maine people and provides health and social services to approximately one-third of the State’s population. The Division of Licensing and Certification provides regulatory oversight of medical and long-term care facilities, manages the Certified Nursing Assistant and Direct Care Worker Registry, licenses provider types, conducts criminal background checks, and investigates allegations of unsafe practices or events.

Requirements

Eight years’ combined education and/or professional experience in social services, including two years of related program management experience.

Nice To Haves

Applied knowledge of the adjudicatory hearings process under the guidelines and provisions of the Maine Administrative Procedures Act.
Knowledge of public policy planning and formulation practices and principles.
Knowledge of the structure and operations of related state and federal governmental programs.
Ability to analyze facts, issues, and testimony, reach logical conclusions, and make sound decisions.

Responsibilities

Provide oversight and day-to-day management of the Policy and Hearings Unit within Central Operations.
Assist in drafting revisions to existing regulatory rules and developing new rules; research rules from other states to inform rulemaking.
Prepare Maine Administrative Procedures Act rulemaking forms and materials, facilitate listening sessions and public hearings, and coordinate rule review with the Office of the Maine Attorney General, Department of the Secretary of State, and other offices.
Review and edit outgoing correspondence templates and forms for clarity; participate in the Enforcement Accountability Review Panel; manage communication with providers; and research relevant statutes and regulations.
Coordinate DLC legislative activities, including monitoring bills, drafting and editing DLC legislative initiatives and legislative documents, and summarizing committee public hearings and work sessions.
Request hearings related to appeals of agency enforcement actions, collect and submit evidence, prepare witnesses, serve as hearings examiner, and collaborate with legal counsel for hearings.
Make referrals to the Office of Professional and Occupational Regulation and its licensing boards; forward complaints to accrediting organizations and investigation summaries to the Office of MaineCare’s Program Integrity and the Attorney General’s Healthcare Crimes Unit.
Draft Standard Operating Procedures for program implementation and assist in creating and maintaining program manuals.
Coordinate Independent Informal Dispute Resolution and Informal Dispute Resolution processes in accordance with federal and state rules and regulations, and lead informal conference meetings among stakeholders.
Supervise the Compliance Officer, ensuring completion of tasks that include criminal conviction annotation in the Certified Nursing Assistant and Direct Care Worker Registry, rule development, IDR coordination, Memorandums of Understanding updates, and filing hearing requests for involuntary discharges and free care denials.

Benefits

13 paid holidays and three or more weeks of vacation leave annually, with vacation accrual increasing with years of service.
Overtime-exempt employees receive personal leave.
12 days of sick leave per year.
State-paid 85%–95% of employee-only health insurance premiums, depending on salary; dependent coverage is also described in the posting.
A 5% employee-only health insurance premium credit for participation, subject to program requirements.
State-paid 100% of employee-only dental insurance premiums.
State contribution equivalent to 14.06% of employee pay toward Maine Public Employees Retirement System (MainePERS).
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness through the State’s qualified-employer status.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits are available through the Office of Employee Health and Wellness.