Police Telecommunicator - 12pm - 12am Mid Shift (Part-Time)

City of Statesville•City of Statesville, NC

23d•Onsite

About The Position

The Police Telecommunicator receives and prioritizes emergency and non-emergency calls, evaluates requests for assistance, dispatches appropriate public safety personnel, maintains communication with field units, and enters, retrieves, and disseminates criminal justice information in support of emergency response operations. The position works part-time as needed, typically averaging 19 hours per week or less, on a mid-shift schedule from 12:00 P.M. to 12:00 A.M. The employee may be required to respond to natural or man-made disasters to serve the citizens of Statesville and meet organizational needs. This may result in other duties taking precedence over those described. The job description is not all-inclusive.

Requirements

High school diploma or GED.
Two years of experience as a public safety telecommunicator, dispatcher, emergency communications specialist, or in a closely related position.
Be a United States citizen and at least 18 years old, in accordance with minimum certification standards established by the North Carolina Sheriffs’ Education and Training Standards Commission.
Meet and maintain all applicable requirements in Appendix B: Telecommunicator and Emergency Communications Standards.
Possess a valid North Carolina driver’s license, or another valid driver’s license and the ability to obtain a North Carolina driver’s license within 60 days of establishing permanent residence in North Carolina.
General knowledge of current telecommunications practices and procedures; police and fire department practices and procedures; city geography and street locations; CAD, RMS, and emergency communications systems; emergency communications reference materials; hazardous materials resources; emergency response protocols; and departmental policies and procedures.
Ability to manage multiple situations under stressful conditions and exercise sound judgment and make rapid decisions during high-stress, rapidly evolving emergencies.
Ability to operate a computer, telephones, radios, and CAD consoles.
Ability to understand and communicate effectively with callers from diverse backgrounds, including people with limited English proficiency, speech impairments, or other communication barriers.
Ability to accurately interpret mapping systems, location information, and geographic references while dispatching emergency resources.
Ability to communicate calmly with people during emergencies and document actions.
Ability to communicate clearly, concisely, and effectively, orally and in writing.
Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.

Responsibilities

Receive incoming public calls, prioritize them by severity, evaluate requests for service, and determine which public agency can best assist.
Receive after-hours calls concerning utilities, street maintenance, and traffic signal malfunctions.
Dispatch law enforcement, fire, and other public safety personnel to emergency and non-emergency calls; maintain communication with field personnel and dispatch additional resources as needed.
Monitor self-initiated police officer activities and provide information about detained suspects.
Maintain records of authorizations, warrants, and information required for DCI/NCIC entries, and accurately log activities.
Use NCAWARE, DCI/NCIC, CAD, RMS, and other authorized criminal justice information systems to obtain and disseminate information to field personnel.
Close calls for service and identify police units that have returned to normal patrols.
Update criminal history logs.
Operate CAD and enter and extract data from RMS.
Receive and transmit messages via police department radio.
Maintain a vehicle repossession log.
May serve as a Communications Training Officer, training, mentoring, and evaluating newly assigned telecommunicators.
May serve as an A/TAC, conducting audits and validations of DCI entries.
Perform other duties as assigned.