Police Services Clerk- Information Services Section

City of Alexandria•Alexandria, VA

7d•Onsite

About The Position

The City of Alexandria is seeking a Police Services Clerk for its Information Services Section. This role performs specialized records management and criminal justice support functions, including maintaining confidential records, processing police reports, warrants, protective orders, insurance verifications, and stolen vehicle entries. The position also involves conducting records checks and providing customer service to the public, law enforcement, and criminal justice agencies. The role requires knowledge of relevant laws, departmental policies, and records management procedures, with an emphasis on attention to detail, sound judgment, and the ability to manage sensitive information. The Information Services Section operates 24/7, and Police Services Clerks are designated as essential personnel working a 40-hour schedule of four 10-hour shifts, which may include days, evenings, overnights, weekends, and holidays. Overtime may be required.

Requirements

High School Diploma or GED
At least three years of experience in office, inventory, records, or library work; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Willingness to work flexible hours, including overnight hours.
Ability to complete Virginia Criminal Information Network (VCIN) training and receive certification within the first two weeks of employment.

Nice To Haves

Two or more years of customer service experience involving direct interaction with the public.
Demonstrated ability to work effectively as part of a team while maintaining individual accountability.
Strong conflict-resolution and de-escalation skills when dealing with difficult or upset individuals.
Ability to multitask and prioritize workload in a fast-paced, deadline-driven environment.
Sound judgment and decision-making skills, particularly when handling confidential or sensitive information.
High proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Experience maintaining records, processing documents, or working in a criminal justice, public safety, legal, or government environment.
Ability to work independently with minimal supervision while adapting to changing operational needs.
Bilingual proficiency, particularly in Spanish or other languages commonly spoken within the Alexandria community.
Prior VCIN/NCIC certification or experience with law enforcement information systems.

Responsibilities

Provides customer service and assistance to members of the public, law enforcement personnel, and criminal justice agencies in person, by telephone, and through electronic correspondence.
Processes, reviews, classifies, distributes, and maintains confidential police records and reports in accordance with federal, state, departmental, and Virginia Incident-Based Reporting requirements.
Reads, understands, and interprets court orders, warrants, detainers, protective orders, teletype messages, and applicable sections of the Code of Virginia.
Processes and validates warrants, protective orders, criminal summonses, capiases, and other court-related documents.
Conducts wanted and records checks through the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) systems.
Performs records management functions, including legal records searches, insurance verifications, and dissemination of confidential documents in accordance with legal requirements.
Reviews and enters accident, offense, and related report information into local and state database systems.
Enters, updates, validates, and removes stolen vehicles, stolen property, missing persons, warrants, and other criminal justice information under strict entry criteria.
Assists law enforcement personnel and members of the public with accident reports, record checks, insurance verifications, and copies of eligible documents.
Performs related duties as assigned.