Police Information Management Technician

City of Lakewood•Lakewood, CO

5d•Onsite

About The Position

This position is responsible for performing a variety of criminal justice-related information management duties consistent with established procedures, statutes, and regulations. Problem Solving, decision making, and multi-tasking in a dynamic environment are activities representative of this Police Department occupational group.

Requirements

High school diploma or equivalent.
Previous clerical/office or data entry experience, as well as previous customer service experience.
Ability to become NCIC/CCIC certified.
Above average communication skills.
Attention to detail.
Ability to deal effectively with unpleasant, belligerent or hostile individuals in person and over the telephone.
Ability to maintain accuracy during frequent interruptions and heavy office traffic.
Ability to structure computer database searches and retrieve information quickly.
Ability to interpret and apply written guidelines and use precedents to resolve problems.
Ability to exercise sound judgment in prioritizing work and applying procedures.
Logical thinking and decision making skills.
Ability to discern differences between original and duplicate documents.
Ability to maintain confidentiality.
Neat and legible handwriting.
Ability to work independently and in a team environment.
Ability to successfully pass a polygraph examination, reference checks, background investigation and hair follicle drug test.
Ability to work varying shifts, including nights, weekends and holidays.
Due to training and technical skills required, a one-year probationary period is required.
Ability to respect and work with diverse personalities.
Ability to show respect for cultural differences.
Ability to build and maintain teamwork within the work environment.
Due to the nature of the work, an employee in this position is considered essential. Essential personnel are determined by the chain of command, the type of emergency and the human resources needed.
Testing includes: Interview(s), data entry/typing/attention to detail test, polygraph, background investigation, and UA drug test.

Nice To Haves

Bi-lingual (Spanish-speaking) ability is a desirable qualification.
Prior experience with shift work.
Law enforcement/criminal justice background.
Data entry accuracy at the equivalent of 5,000 keystrokes per hour (testing required).

Responsibilities

Achieve and maintain certification as a Colorado Crime Information Center (CCIC) terminal operator.
Authorize release of impounded vehicles.
Enter, maintain, confirm, and cancel municipal and county arrest warrants.
Process cash and surety bonds for municipal and county prisoners.
Receive, duplicate, distribute, and maintain offense incident, accident, and supplemental reports generated by all police divisions.
Research requests for information received in person, by telephone, and by mail from police personnel, other criminal justice agencies, city departments, insurance companies, and the public.
Review, interpret, classify and code reports to produce statistics for departmental, regional, and national use.
Verify and enter selected alpha-numeric data into local, state, and national criminal records systems.
Generate statistical data for use by the department, citizens, and other criminal justice agencies and monitor and verify the correct coding for National Incident-Based Reporting System (NIBRS).
Process money transactions, checks and/or cash from customers for fees including police reports, fingerprinting, VIN inspections, etc.
Process reports received via the Lakewood Police Department Internet Reporting System.
Provide system training for agents including entering reports and correcting NIBRS errors.
Must be able to interact with others in a positive manner.
Requires regular and prompt attendance.
Review procedures, weekly updates in the Section newsletter, department manuals, CCIC newsletters, training bulletins, crime watch bulletins, and other resources to maintain job knowledge and specific familiarity with every police division due to constant changes.
Conduct audits of warrants and summons books.
Assist co-workers and volunteers; participate in cross-training programs.
Prepare source documents for replication and storage.
Move boxes of files weighing up to 30 pounds.