Police Records Technician

City of Paso Robles•Paso Robles, CA

2d•Onsite

About The Position

The City of Paso Robles is seeking a detail-oriented and customer-focused professional to join the Police Department as a Police Records Technician. This position supports law enforcement operations by maintaining confidential police records, processing criminal justice information, providing administrative support, and delivering exceptional service to the public, department personnel, and allied agencies. The ideal candidate is organized, dependable, and able to manage multiple priorities with accuracy and discretion. This is an excellent opportunity to play a key role in supporting public safety through the efficient management of critical law enforcement records and services.

Requirements

Possession of a high school diploma or General Educational Development (GED) certificate
Two years of administrative, clerical, or office support experience
Requires possession of the following: A valid California Class C driver license and a satisfactory driving record

Nice To Haves

Knowledge of principles, practices, procedures, and terminology related to law enforcement records management and criminal justice information systems.
Knowledge of organization, functions, services, and operational procedures of a municipal police department and related criminal justice agencies.
Knowledge of applicable federal, state, and local laws, regulations, codes, and policies governing public records, records retention, criminal offender record information, confidentiality, privacy, and the release of information.
Knowledge of Department of Justice requirements and procedures related to law enforcement records, fingerprint processing, and criminal justice information systems.
Knowledge of methods and techniques for maintaining, indexing, retrieving, retaining, and purging records and files.
Knowledge of standard office administrative, clerical, and records management practices and procedures.
Knowledge of principles and practices of customer service, including techniques for interacting effectively with individuals from diverse backgrounds and in sensitive or difficult situations.
Knowledge of business correspondence, records documentation, and report preparation techniques.
Knowledge of English usage, grammar, spelling, punctuation, and business writing.
Knowledge of modern office practices, procedures, equipment, and computer applications, including word processing, spreadsheet, database, records management, and document management systems.
Knowledge of basic accounting, bookkeeping, cash handling, and financial recordkeeping practices.
Knowledge of basic mathematical and statistical concepts used in compiling and preparing reports and records.
Ability to accurately maintain, process, review, research, and release law enforcement records in compliance with applicable laws, regulations, policies, and confidentiality requirements.
Ability to enter, retrieve, verify, analyze, and maintain data within law enforcement records management systems, criminal justice databases, and related software applications.
Ability to interpret, apply, explain, and ensure compliance with laws, regulations, policies, procedures, and records retention requirements.
Ability to perform detailed records management and data entry work with a high degree of accuracy, organization, and attention to detail.
Ability to research, compile, evaluate, and analyze information from multiple sources and prepare accurate records, reports, and correspondence.
Ability to maintain strict confidentiality and exercise sound judgment, discretion, and professionalism when handling sensitive or restricted information.
Ability to perform financial recordkeeping, cash handling, accounts receivable, and related administrative support functions accurately and efficiently.
Ability to prioritize workload, manage multiple assignments, and meet deadlines in a fast-paced environment with frequent interruptions.
Ability to provide effective, courteous, and professional customer service to the public, City staff, and outside agencies.
Ability to communicate clearly and effectively, both orally and in writing.
Ability to establish, maintain, and foster effective working relationships with coworkers, law enforcement personnel, outside agencies, and members of the public.
Ability to work independently, exercise sound judgment, and make decisions within established policies and procedures.
Ability to learn, interpret, and effectively utilize specialized law enforcement databases, records systems, and software applications.
Requires regular contact within the department and periodic contact with other departments, outside agencies, or the general public to exchange specialized information.
Applies a variety of procedures, policies, and/or precedents and uses moderate analytical ability to adapt standard methods to specific facts and conditions.

Responsibilities

Performs specialized law enforcement records management, administrative support, and customer service functions in support of Police Department operations.
Receives, reviews, processes, maintains, and distributes highly confidential police reports, criminal records, and related documents in accordance with applicable laws, regulations, and departmental policies.
Maintains, updates, audits, controls, retains, and purges police records in compliance with Department of Justice (DOJ) requirements, records retention schedules, and departmental procedures.
Enters, updates, verifies, researches, and retrieves data related to incidents, arrests, citations, warrants, restraining orders, and calls for service utilizing law enforcement records management systems and databases.
Provides customer service to the public, allied agencies, and department personnel in person, by telephone, and through electronic communications; responds to inquiries and provides information consistent with legal and confidentiality requirements.
Processes requests for police reports, criminal history information, and other records; reviews documents for accuracy and completeness and releases information in compliance with applicable laws and confidentiality requirements.
Compiles, analyzes, and prepares statistical, operational, and regulatory reports; submits required information to local, state, and federal agencies.
Conducts records research and data inquiries to support criminal investigations, law enforcement operations, background investigations, and requests from authorized agencies.
Accepts, processes, and reconciles bail payments and other departmental transactions; issues receipts and maintains accurate financial records.
Performs administrative support for financial processes by reviewing, coding, and preparing invoices, warrant requests, billing information, and related documentation; verifies accuracy and completeness and submits materials for further financial processing.
Supports cash receipt processes by reconciling daily receipts to supporting documentation, resolving routine discrepancies, and preparing deposit documentation for processing.
Performs Live Scan fingerprinting services and related applicant processing activities in accordance with Department of Justice requirements and established procedures.
Processes and authorizes the release of stored, impounded, and recovered vehicles; verifies ownership and required documentation in compliance with applicable laws and regulations.
Maintains permit records and databases, processes applications and renewals, and prepares related correspondence and documentation.