Police Records Specialist

City of Beaverton•Beaverton Public Safety Center, OR

About The Position

The City of Beaverton is hiring a Police Records Specialist to support daily Police Department operations. The position processes and maintains law enforcement records, serves as a first point of contact for community members reporting lost or stolen items or people, and helps keep information moving quickly and accurately in a fast-paced environment. It combines customer service with detailed administrative work, including responding to time-sensitive requests, updating records, coordinating with officers, and assisting community members in stressful situations. The Beaverton Police Department Records Division operates 24 hours a day, 365 days a year. Specialists must be able to work day, mid-day, evening, and overnight shifts, including weekends and holidays. Shifts are selected by seniority after probation, chosen in the fall for the following year, and rotate in January, May, and September. Employees receive 8.6667 additional hours per month in lieu of holiday pay. A background investigation is required before a job offer, and the hiring process, including the investigation, will take several months. This is a full-time, non-exempt, Beaverton Police Association-classified position. There is one vacancy. Applicants must complete the City of Beaverton online application, including work history and supplemental questions; a resume or cover letter does not replace the requirement to complete the application.

Requirements

High school diploma or GED.
Two years of clerical and customer service experience, or an equivalent combination of education and experience that enables performance of the essential functions.
Ability to pass reference checks and satisfy background check requirements, including Criminal Justice Information Services (CJIS) fingerprints.
Ability to satisfy pre-employment drug screen requirements.
Ability to obtain Law Enforcement Data Systems (LEDS) certification within 30 days of hire.
Ability to obtain CJIS certification within 30 days of hire.
Ability to work day, mid-day, evening, and overnight shifts, including weekends and holidays.
Ability to maintain accuracy and attention to detail in a fast-paced environment with changing tasks and time-sensitive requests.
Ability to provide empathetic and respectful customer service, remain composed under pressure, and handle sensitive or difficult information with sound judgment and resilience.

Responsibilities

Assist police officers and other police personnel by conducting research and providing information.
Handle phone calls, collect fees, manage mail, and assist with after-hours property releases.
Provide consistent, positive customer service to internal and external customers.
Help external customers problem-solve and provide information about city policies, procedures, and laws.
Use database systems such as LEDS and NCIC to query, confirm, clear, and locate critical items, including warrants, stolen vehicles, and criminal history.
Maintain filing systems and databases and ensure confidential files are secure.
Locate records in response to time-sensitive requests from officers in the field.
Read, write, and organize police reports.
Process public records requests and ensure protected information is not released.
Handle sensitive information securely.
Create, manage, and process files, logs, and records.
Use cameras to monitor building entrances and gates, as well as people in holding cells, for safety.
Register sex offenders on behalf of the Oregon State Police.
Take after-hours calls for City of Beaverton services, including water and traffic, and contact on-call staff as needed.
Perform general office and administrative tasks, including transcribing recordings, distributing materials, and ordering office supplies.
Perform additional duties outlined in the Police Support Specialist 2 class specification.

Benefits

Full employer-paid Oregon Public Employees’ Retirement System (PERS) contribution, including the employee portion.
Opportunity to participate in a deferred compensation retirement plan.
Public service loan forgiveness program.
Tuition reimbursement program.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Paid time off accrual and PTO cash-out options.
Wellness programs and incentives.
Employer-funded Health Reimbursement Account (HRA) VEBA.
Employee Assistance Program (EAP).
Bilingual pay premiums.
For eligible lateral hires, vacation accrual based on total years of experience in a similar law enforcement records position.
For eligible lateral hires, up to 120 hours of front-loaded vacation leave.
Additional 8.6667 hours per month in lieu of holiday pay.