Police Records Specialist

Town of Queen Creek • Municipal Services Building, AZ

4d • Onsite

About The Position

Positions assigned to this class are responsible for performing specialized clerical and customer service work involving the receiving, maintaining, filing, redaction, and dissemination of police records, case files, and related information, entering data into required systems, preparing information, and serving as primary point of contact via phone/fax/mail/email/in-person for law enforcement, other governmental agencies, public, media, insurance companies and attorneys. This is a fully qualified, experienced level administrative classification in the public safety support job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires solid knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature. Work may vary from basic to more complex duties and issues but are generally within expected parameters.

Requirements

• High School Diploma or GED
• 2 years of experience in an office environment performing customer service for both internal and external customers, high volume data entry, and standard clerical duties
• Must complete a thorough background investigation including a criminal history check and a polygraph examination.

Nice To Haves

• Related experience in a law enforcement agency of comparable size or larger is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Answers incoming phone calls, greets walk-in customers, and assists the general public, departmental personnel, and representatives from other agencies.
• Reviews data, scans, indexes, files, and performs quality control checks on police related documents.
• Manages records filing, retention, and destruction.
• Transcribes electronically submitted police documents.
• Reviews/verifies arrest data and performs quality control checks on electronically submitted arrests.
• Prepares and distributes productivity, management, and other Business Intelligence (BI) reports.
• Processes mail and other communications.
• Manages/processes Freedom of Information Act (FOIA) or prosecutor requests.
• Completes manual electronic redactions of public records including reports, audio and video.
• Enters data into NCIC/ACIC and perform Department of Public Safety (DPS) validations for stolen items, missing/unidentified persons, warrants, etc.
• Completes local, state, and federal updates/required reports.
• Collects and processes payments for records and other activities.
• Fulfills/coordinates 911 and dispatch audio requests.
• Performs record checks through authorized databases.
• Provides data/reports to agencies/organizations in accordance with data sharing agreements.
• Maintains and ensures accuracy of master records in the Records Management System for Persons, Vehicles, Businesses, and other critical indexes.
• Reviews, accepts, and processes properly served subpoenas or other civil processes.
• Processes furthers, turndowns, and other similar communication.
• Assists with general financial and purchasing functions/entries/reconciliations.
• Ensures proper disposal of confidential materials.
• Performs related work as assigned.

Benefits

• Hiring Bonus/Incentive pay of $7,500 for Professional staff
• Vacation & Sick time front-load: 80 hours of vacation and 80 hours of sick time at time of hire
• Education Bonus (if applicable): Associate Degree: $500, Bachelor Degree: $1,000, Masters (or higher): $1,500
• Moving Expenses (if applicable): In-state (Arizona) move under 90 miles: $250, In-state (Arizona) move over 90 miles: $500, Out-of-state move: $3,000
• Travel Reimbursement (if applicable) for testing activities after conditional offer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED