Police Real Time Crime Center Technician

City of Scottsdale•Scottsdale, AZ

About The Position

The Police Real Time Crime Center (RTCC) Technician performs technology-based investigative work in real time to support the Emergency Communications Center’s dispatch of calls for service and the response of public safety units. The role involves monitoring video cameras for criminal or suspicious activity, processing analytical queries contemporaneous with events, and relaying key information to responding police officers by radio. RTCC staff collect relevant information and make timely decisions central to police responses in a multifaceted, technology-driven environment. Work also includes monitoring, operating, and interpreting interactive software systems, examining relevant videos, uploading video to evidence repositories, and authoring supplemental incident reports. The position is part of a 24/7 operation and may require any assigned shift, including days, evenings, nights, weekends, and holidays. The employee is an essential worker and may be required to work mandatory overtime, including double shifts over consecutive days. Most work is performed at a workstation in an open-floor environment, within reach of job-related technology. The role requires sustained concentration and extended periods of sitting or standing while attending to radio talk groups, screens, and monitors.

Requirements

High school diploma or GED equivalent.
Three years of experience in law enforcement or public administration.
Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty, and certification testing must be completed within the first six months of hire.
Willingness and ability to work any assigned shift in a 24/7 operation, including days, evenings, nights, weekends, and holidays.
Ability to work mandatory overtime, which may include double shifts over consecutive days.
Ability to sit and/or stand for extended periods, focus on radio talk groups, screens, and monitors, and sustain concentration while performing technical manipulations.
Ability to reach, bend, sit, stand, and stoop, and lift and carry materials weighing up to 30 pounds.
Ability to operate technical equipment and software with continuous and repetitive arm, hand, and eye movement.

Responsibilities

Locate addresses, nearby video assets, and call-related data during calls for service, with strong attention to detail.
Simultaneously listen to public safety radio transmissions, monitor calls for service on Computer Aided Dispatch screens, and view selected public-private video assets.
Operate desktop, laptop, network, and secure-system computers; public safety radios and telephones; and other assigned equipment.
Access, navigate, and record video from disparate systems available through the RTCC platform when permitted by policy.
Enter, query, and retrieve investigative data, and locate source documents and reports across police department, city, state, county, and federal computer networks, as well as investigative, intelligence, and open-source applications.
Monitor video cameras for criminal or suspicious activity, examine relevant videos, and upload video to evidence repositories.
Process analytical queries in real time and relay key information to responding police officers via radio.
Author supplemental incident reports.
Accept direction from supervisors and carry out assigned tasks.

Benefits

12 paid holidays, including one floating holiday.
Vacation accrual starting at 10.3 hours per month.
Sick leave accrual of 8 hours per month.
Medical benefits, including behavioral health coverage.
Dental benefits.
Vision benefits.
City-paid basic life insurance equal to one times the employee’s annual salary, with supplemental life insurance available as an option.
Tuition reimbursement of $2,500 per year.
Participation in the Arizona State Retirement System defined benefit plan, with mandatory employer and employee contributions currently at 12%; includes a long-term disability benefit.
Supplemental retirement plans through Nationwide (457).
Pet insurance.
Bilingual pay compensation.
Employer contribution of $10 per pay period to the employee’s Post-Employment Health Plan account.