Police Real-Time Crime Center Operator

City of Farmington•Farmington, NM

3d•$22 - $22•Onsite

About The Position

The Police Real-Time Crime Center (RTCC) Operator performs technology-based investigative work in real time to support Emergency Communications Center dispatch and public safety responses. The operator monitors video cameras and other interactive software systems, evaluates calls for service and 911 calls for additional intelligence, conducts analytical queries, and relays relevant information to dispatchers and responding law enforcement officers. The work may involve identifying crimes or suspicious activity, including violent crimes, property or infrastructure damage, public disturbances, and serious traffic accidents. The operator examines and manages video evidence, prepares incident and investigative reports, and may provide testimony concerning video footage. The role provides real-time intelligence and investigative assistance to patrol, investigations, dispatch, and other public safety personnel, while following criminal justice protocols and agency policies. The operator works under the supervision of the RTCC Supervisor and monitors calls as they come to the San Juan County Emergency Communications Center. The position works rotating shifts, including weekends and holidays. This is a regular, full-time position with varied hours and days. The listed hiring range is $21.9838 per hour. The work is primarily in a typical office setting, with occasional outdoor work and some travel.

Requirements

Graduation from an accredited four-year college or university with major coursework in Criminal Justice Administration, Business or Public Administration, GIS mapping, Information Technology, Computer Science, Statistics, or a related field, or an equivalent combination of education and experience sufficient to perform the duties.
Valid state driver's license and an acceptable driving record for the past three years.
Ability to collect, conceptualize, analyze, interpret, and prepare police data, and to conduct complex statistical and analytical studies.
Knowledge of data analysis, data management and retrieval, research methods, theory, statistics, computer data systems, and geographic information systems.
Ability to evaluate data and make recommendations to improve police operations and the effectiveness of manpower allocation and problem-solving efforts.
Ability to communicate effectively orally and in writing, prepare reports, follow and give instructions, and establish effective working relationships.
Ability to exercise sound judgment, maintain clarity and performance under stress, and handle confidential information effectively and discreetly.
Ability to interpret and explain relevant City and Department policies, procedures, ordinances, statutes, and requirements related to crime analysis, law enforcement operations, and intelligence networks and databases.
Word processing, typing, and computer skills, including proper spelling, punctuation, grammar, arithmetic, statistical analysis, and business English.
Ability to learn and apply police-related technical terminology and information.
Ability to operate the tools and equipment listed for the position and demonstrate knowledge of workplace safety principles and customer service practices.
Ability to travel.
Must undergo extensive background checks.
Must participate in and comply with the City's Environmental, Health, and Safety program.
Must comply with the City's Drug and Alcohol-Free Workplace Program, including pre-employment, post-accident, reasonable-suspicion, return-to-duty, and follow-up testing.

Nice To Haves

Work experience in law enforcement or the criminal justice system.
Experience in crime analysis, crime investigation, intelligence analysis, or GIS in law enforcement, military, government, or education.
Experience performing statistical analysis and research, including analyzing data, developing recommendations, implementing strategies, and preparing reports of findings.
Professional certification such as IACA Law Enforcement Analyst (CLEA) or IALEIA Basic certification.
Extensive Excel knowledge and experience with Microsoft Office software.
Experience with LERMS, mobile, and other New World-based systems.
Familiarity with Iyetek crash reporting software and the TraCS program.
Ability to learn and implement intelligence software such as TLO, LeadsOnline, LEEP, RISS Net, and NCIC.

Responsibilities

Monitor calls for service, public safety radio transmissions, Computer Aided Dispatch screens, and selected public-private video assets simultaneously.
Locate addresses, nearby video assets, and call-related data during calls for service.
Observe and report crimes, suspicious behavior, and relevant circumstances seen on video to dispatchers and responding officers; record activity details or digitally capture activity when permitted by policy.
Notify dispatch of crime-in-progress locations and alert supervisory staff to important or critical incidents.
Conduct open-source and restricted queries using criminal justice intelligence databases and other computer systems.
Provide real-time intelligence sharing and investigative assistance to patrol, investigations, dispatch, and other public safety personnel.
Track evolving situations, identify possible suspects and vehicles, locate fleeing suspects, and request additional resources when needed.
Examine, capture, prepare, upload, and store video and other data in accordance with legal protocols and agency policies.
Prepare clear, concise, and accurate incident, supplemental, and investigative reports.
Create and manage spreadsheets and other analytical tools as needed.
Serve as a liaison with other RTCCs and assist law enforcement agencies seeking real-time Farmington Police Department information.
Provide video monitoring for special events, protests, and large gatherings, and assist undercover narcotics investigations with visual support when directed.
Respond to requests for video evidence during or after critical incidents and for post-incident investigations.
Provide court testimony regarding the validity and authenticity of video footage.
Communicate facts and important circumstances effectively under dynamic and stressful conditions, and make timely decisions when public safety may be at risk.
Participate in ongoing or required training and follow supervisor direction and assigned tasks.
Operate motor vehicles in conducting Department and City business and travel as required.
Perform other related duties as assigned, including assisting other police divisions when needed.