Real Time Crime Center Analyst

City of Atlanta•Atlanta, GA

20h

About The Position

Real Time Crime Center Intelligence Analysts work in the Atlanta Police Department’s Real Time Crime Center (RTCC), providing lifesaving information to first responders using video feeds, license plate reader information, and other integrated data sources. Analysts also support criminal investigations by conducting video searches and retrieving data. The role works under the direct supervision of a shift supervisor and an operations commander, while being expected to operate autonomously and report actions as needed. An Analyst may also serve as a training lead for newly assigned Analysts. The RTCC operates 24 hours a day, seven days a week; shifts may occur throughout the day on a normal schedule, and Analysts may be asked to work overtime or on days off in special circumstances. The position requires the ability to operate technical monitoring equipment and manage information and security programs, assess the evidentiary or tactical value of information, prioritize competing assignments, exercise sound judgment, and maintain strict confidentiality. A high school diploma or equivalent and two to five years of relevant practical experience are required. A college degree, particularly in Criminal Justice, is preferred and is expected to be completed within two years of hire. A valid driver’s license is required, along with GCIC/NCIC certification within three months of hire. Applicants must pass a post-offer/pre-employment background check and drug and alcohol screening.

Requirements

High school diploma or equivalent.
Two to five years of practical experience reviewing video footage, conducting data mining, and using multiple software programs in a work environment.
Experience performing investigative research, developing criminal history and statistical reports, and operating a computer and applicable software.
Ability to operate highly technical monitoring equipment and manage information and technical security programs.
Understanding of criminal offense elements and ability to determine the evidentiary or tactical value of data presented in the RTCC platform.
Detail-oriented approach to gathering information and ability to think beyond the location of a crime occurrence.
Ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.
Professional demeanor, clear communication, sound independent judgment, and discretion.
Ability to maintain correspondence, discussions, and materials in strict confidence.
Ability to work overtime as needed and remain calm, professional, and courteous in unusual or stressful circumstances.
Outstanding verbal and written communication skills and ability to interact across all levels of the organization while working as a team player.
Ability to pass a post-offer/pre-employment background check and drug and alcohol screening.
Valid driver’s license from state of residency.
GCIC/NCIC certification within three months of hire.
Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently or constantly.

Nice To Haves

College degree, especially in Criminal Justice; preferred and expected to be completed within two years of hire.

Responsibilities

Manage the collection of criminal intelligence data for entry into information storage and retrieval systems.
Monitor the RTCC software suite for automatically generated alerts and respond as needed.
Monitor police dispatch frequencies and offer assistance as issues arise.
Complete incident reports and after-action reports as needed.
Maintain familiarity with the video surveillance grid and threats and challenges facing various precincts.
Understand emergency and evacuation procedures for multiple public venues.
Identify suspicious criminal activity and assist with effective responses.
Operate and monitor internal and external surveillance cameras and surveillance programs.
Ensure RTCC surveillance equipment operates according to expected standards and protocols, and report issues as needed.
Maneuver multiple surveillance cameras to better understand situations, document events, and assist investigations involving suspicious activity, property damage, acts of violence, and other matters.
Work closely with sworn law enforcement.
Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, administrative material, and database information.
Develop a system to identify, document, and track potentially threatening individuals, vehicles, and situations that could assist the Police Department in solving crimes.
Become familiar with Atlanta Police Department signals and codes used by officers over the radio, and comply with the Georgia Open Records Act.
Perform other duties as assigned.