Police Real-Time Crime Center Operator

City of Farmington•Farmington, NM

1d•Onsite

About The Position

The Police Real-Time Crime Center (RTCC) Operator performs technology-based investigative work to support Emergency Communications dispatch and public safety responses. The operator monitors video cameras and computer-aided dispatch (CAD) and 911 information, conducts analytical queries, identifies potentially criminal or suspicious activity, and relays timely intelligence to dispatchers and responding officers. The role involves work in a technology-driven environment and requires sound judgment, attention to detail, and the ability to perform under stressful and dynamic conditions. The operator works under the supervision of the Real-Time Crime Center Supervisor and monitors calls for service handled by the San Juan County Emergency Communications Center. The operator uses surveillance camera systems, investigative software, databases, and radio technology to provide information during the response and early investigative stages of incidents. Duties include documenting and preserving video evidence, preparing incident and investigative reports, assisting investigations, and providing court testimony about video footage. The position works rotating shifts, including weekends and holidays.

Requirements

A valid state driver's license and an acceptable driving record for the past three years.
Ability to collect, conceptualize, analyze, interpret, and prepare police data, and conduct complex statistical and analytical studies.
Knowledge of data analysis, data management and retrieval, research methods, statistics, computer data systems, and geographic information systems.
Ability to exercise sound judgment, make timely decisions, and maintain performance in stressful situations.
Excellent written and oral communication skills, including the ability to prepare accurate reports and follow and give instructions.
Ability to establish and maintain effective working relationships with coworkers, supervisors, City personnel, and the public.
Ability to handle confidential information effectively and discreetly.
Ability to interpret and explain relevant City and Department policies, procedures, ordinances, and statutes.
Word-processing, typing, computer, spelling, grammar, arithmetic, and business English skills.
Ability to learn and apply technical terminology and information related to police work.
Ability to operate the listed tools and equipment and to travel.
Ability to demonstrate knowledge of workplace safety principles and customer-service practices.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds and meeting the stated vision requirements.
Successful completion of extensive background checks.
Compliance with the City's Drug and Alcohol-Free Workplace Program, including applicable pre-employment, post-accident, reasonable-suspicion, return-to-duty, and follow-up testing.
Participation in and compliance with the City's Environmental, Health, and Safety program.

Nice To Haves

Graduation from an accredited four-year college or university with major coursework in Criminal Justice Administration, Business or Public Administration, GIS mapping, Information Technology, Computer Science, Statistics, or a related field; an equivalent combination of education and experience is acceptable.
Work experience in law enforcement or the criminal justice system.
Experience in crime analysis, crime investigation, intelligence analysis, or GIS in law enforcement, military, government, or education.
Experience performing statistical analysis and research, including analyzing data, developing recommendations, implementing strategies, and preparing reports of findings.
Professional certification such as IACA Law Enforcement Analyst (CLEA) or IALEIA Basic certification.
Knowledge of program and project management methods, including developing crime-prevention objectives, monitoring programs and projects, and conducting critical analysis and evaluation.
Ability to develop and implement training as required.
Skill with the AS 400 mainframe terminal, Microsoft Office (especially extensive Excel), PowerDMS, LERMS, mobile and other New World-based systems, Iyetek crash reporting software, and TraCS.
Ability to learn and implement intelligence software, including TLO, LeadsOnline, LEEP, RISS Net, and NCIC.

Responsibilities

Monitor public safety radio transmissions, CAD calls, and selected public-private video assets simultaneously.
Locate addresses, nearby video assets, and related call information, and identify information that may assist responding personnel.
Observe and report suspected crimes, suspicious behavior, and relevant activity seen on video feeds; record date, time, and camera location or digitally capture activity when permitted by policy.
Notify dispatchers and responding officers about crimes in progress and provide real-time intelligence and investigative assistance.
Conduct open-source and restricted database queries and searches concerning vehicles, neighborhoods, suspects, and addresses.
Track evolving incidents, identify possible suspects and vehicles, locate fleeing suspects, and request additional resources when needed.
Examine, capture, upload, prepare, and store video and other investigative data in accordance with applicable legal protocols and agency policies.
Prepare clear, concise, and accurate incident, supplemental, and investigative reports, and create spreadsheets and other analytical tools as needed.
Provide video monitoring for special events, protests, and large gatherings, and assist undercover narcotics investigations when directed.
Respond to requests for video evidence during or after critical incidents and support post-incident investigations.
Testify in court regarding the validity and authenticity of video footage.
Serve as a liaison with other RTCCs and law enforcement agencies, sharing information and assisting with joint crime-prevention, case-information, and apprehension activities.
Notify supervisory staff of important or critical incidents and maintain effective performance during stressful situations.
Participate in ongoing or required training, accept supervisory direction, and perform other related duties as assigned.
Operate motor vehicles in conducting City and Department business and travel as required.