Police IT Systems Analyst

City of Garland

11d•Onsite

About The Position

Responsible for managing and maintaining police applications and systems, and for supporting the City of Garland information systems including requirement analysis, product evaluation, application implementation, and ongoing technology support. This person will serve as the primary administrator for evidence management and records management systems, while supporting up to 25 other police applications.

Requirements

Associate degree
2 years of related experience Administrating or running SQL reports from a Records Management System (RMS)
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Nice To Haves

Bachelor’s Degree in Computer Science or a related area of study
2-4 years experience in analyzing computer applications, and maintaining complex applications with an emphasis on configuration, modification, implementation, upgrading, and support for applications.
Experience with Axon system administration
Experience with managing a data-driven application, such as Hexagon’s OnCall Records or a similar Records Management System.
Full grasp of NIBRs to include reporting needs and application configuration
Comprehensive knowledge of bridges, routers, and LAN/ WAN protocols
Considerable knowledge of city operations and purchasing procedures
Skills in problem-solving and resolution
Skill in utilizing Lexis Nexis
Ability to multi-task
Ability to troubleshoot hardware and software computer system malfunctions
Ability to form and maintain effective working relationships
Ability to communicate clearly on varying levels of technological knowledge
Ability to gather, analyze, and organize information
Ability to read, analyze, and interpret technical diagrams and written procedures
Proficient knowledge of client/server application delivery, support issues, and processes
Proficient knowledge of standard information technology tools and methods
Proficient knowledge of Microsoft Office applications preferred
Proficient knowledge and experience with Microsoft Report Builder
Proficient knowledge and experience with SQL Software Reporting Services (SSRS)
Excellent customer service skills
Skill in communicating both verbally and in writing
Skill in report design and queries for assigned application
Skill in Structured Query Language (SQL)
Ability to research issues and recommend solutions
Ability to prioritize tasks and meet customer service deadlines
Ability to research and document workflow
Valid Class C Texas driver's license
Microsoft Certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MCDST) preferred

Responsibilities

Install, update, and maintain operating systems and application software, where applicable
Perform application installs and upgrades.
Install database software for OnCall Record (WebRMS).
Provide the vendor with requested information gathered from end-user or other IT resources.
Monitor and document changes as instructed or recommended by the vendor.
Identify and correct issues with applications, systems, and network devices/ resources.
Research, test, analyze and repair routine connectivity and software issues.
Troubleshoot and isolate hardware and software problems.
Plan, implement, and maintain network data storage/ retrieval system.
Onboard and offboard users and user access from applications as they come and go.
End user support and training.