Police Dispatcher

Bradley University•Peoria, IL

1d•Onsite

About The Position

Reporting to the Captain of the Patrol Division, the Police Dispatcher is a non-sworn support staff team member responsible for maintaining public safety communications.

Requirements

High school degree/completion or equivalent
Experience as receptionist, secretary, or customer service representative
flexible
dependable
skill with large volume telephone clients
skill in verbal, written and interpersonal communications
ability to respond to emergencies
adept in assigning priorities under simultaneous demands
ability to access and convey accurate information quickly
ability to work with confidential information, files and records
good safety, attendance and employment records
Applicants will be required to take a computerized typing test and achieve a typing speed of 35 net words per minute for consideration.
Selected applicant must become member of Teamsters, Chauffeurs and Helpers Local Union and undergo a pre-employment physical and drug screen.
Employment at Bradley University is contingent upon the satisfactory completion of a criminal background check, preemployment physical, and drug screen.

Nice To Haves

Bachelor Degree
Experience as a telephone operator or police dispatcher preferred.

Responsibilities

Provide public safety communications for university police and other university departments as well as surrounding agencies.
Use computer-aided dispatch system, receive and respond to routine and emergency calls requesting police, escort services, fire, medical, other emergency services, or non- emergency services.
Determine the nature and location of the request or emergency; determine priorities, and dispatch police, fire, ambulance, other emergency units, or other non-emergency units as necessary and in accordance with established procedures.
Receive and process emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units and coordinate response to incidents.
Monitor alarms as well as security and surveillance cameras to deter, detect and report criminal activities.
Answer non-emergency calls for assistance.
Provide direction to campus visitors and assist walk-in victims of crime or individuals expressing specific safety and security concerns.
Enter, update and retrieve information from a variety of computer systems.
Receive requests for information regarding parking, vehicle registration, driving records and warrants, and provides pertinent data.
Monitor several complex public safety radio frequencies.
Operate a variety of communications equipment, including but not limited to, radio consoles, telephones and computer systems.
Type letters, forms, and reports and maintain accurate, up-to-date files and logs.
Maintain current knowledge of: FCC regulations for telecommunications, policies, procedures and practices of emergency communications and dispatch operations and basic law enforcement, fire, hazmat and EMS procedures.
Process inventory.
Performs duties outlined under Work Control (including but not limited to: operate University telephone system; answer incoming phone calls; forward calls to appropriate individual or office; coordinate the input to computer work orders for serviced received by the Facilities Management Department; maintain directory listing and telephone numbers for all University students, employees, offices and services).
Performs other duties as assigned.