Police Dispatcher (Civilian)

Town of Chatham•Chatham, MA

17d

About The Position

The Chatham Police Department is seeking a motivated, professional, and dependable Police Dispatcher to support police services in the Town of Chatham. Dispatchers are often the first point of contact for residents, visitors, and people seeking assistance. They support police officers and other public safety personnel while managing multiple sources of information in a fast-paced environment. The role requires effective multitasking, outstanding customer service, and the ability to perform decisively under stress while accurately communicating critical information to the appropriate parties. Dispatchers must protect confidential law enforcement data. The schedule is 40 hours per week with rotating days off, supporting the department’s 24-hour operation, and may include mandatory additional overtime shifts. The position is covered by the New England Benevolent Police Association, Local 115, and is eligible for benefits and a pension. Starting pay is $2,488.80 bi-weekly; employees with prior dispatching experience may receive a higher rate based on training and years of experience. The position remains open until filled, with the first review deadline of November 6, 2026.

Requirements

Be at least 21 years of age.
Have a high school diploma.
Be able to multitask and provide outstanding customer service in a fast-paced environment.
Be able to perform effectively and decisively, as trained, in a high-stress environment.
Be proficient in using MS Office, department-specific technology, and standard office equipment.
Successfully complete a background investigation.

Nice To Haves

College education is preferred.
CJIS certification, APCO PST (Public Safety Telecommunications) Training, State 911 certification, or a relevant combination of these qualifications is preferred.
Prior dispatching experience may qualify an employee for a higher pay rate based on training and years of experience.

Responsibilities

Serve as an initial point of contact for residents, visitors, and people in need of assistance.
Provide essential support to police officers and other public safety personnel.
Manage multiple sources of information in a fast-paced environment.
Provide customer service while handling the demands of dispatch work.
Accurately communicate critical information to appropriate parties.
Maintain the confidentiality of sensitive law enforcement data.