Part-time Police Dispatcher (Spherion)

Santa Fe College Employees•Gainesville, FL

About The Position

The Santa Fe College Police Department (SFPD) Police Dispatcher works as part of a cohesive team to facilitate essential communications in person, by phone, and over the radio with on- and off-campus law enforcement and the public. The role includes radio dispatching, department record keeping, front-desk support, and shift work with periodic rotations, including nights and weekends. The position is hired through the temporary agency partner Spherion; selected candidates are onboarded and employed through Spherion and assigned to Santa Fe College. The dispatcher supports campus safety by answering emergency and non-emergency calls, relaying information, dispatching officers, monitoring alarms and security cameras, and accessing relevant law-enforcement databases. The role also performs reception, records, parking, key-inventory, lost-and-found, and administrative support duties. The employee must follow applicable laws and college policies, protect confidential information, and provide courteous, professional service to the college community.

Requirements

High school diploma or equivalent.
Must currently possess or successfully acquire 911 Public Safety Telecommunicator Certification within six months of employment.
Must become FCIC and NCIC certified.
Must successfully undergo a criminal background check, supplemental background checks, and reference checks conducted by SFPD.
Ability to work successfully in a multicultural environment.
Adaptability and flexibility in a rapidly changing environment.
Professional, diplomatic, empathetic, and tactful communication skills.
Ability to respond promptly and courteously to student and faculty questions, with patience when assisting people with limited computer skills.
Integrity, professionalism, civility, and a high degree of ethics in job-related actions.
Organization and time-management skills to plan, schedule, and organize work within established time frames.
Problem-solving skills, including identifying issues and causes, developing solutions, and following through on resolutions.
Ability to provide interactive service, build relationships, and address identified needs.
Ability to set and exceed established targets.
Proficiency with Microsoft Office and/or relevant position software programs.
Accuracy and attention to detail.
Ability to organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously and respond appropriately to situations.

Responsibilities

Answer emergency and non-emergency calls made to the SFPD phone line.
Gather and relay appropriate information to personnel and dispatch officers accordingly.
Monitor SFPD radio traffic for issues or requests for assistance.
Access and gather information from FCIC, NCIC, and FDLE databases as needed.
Staff the SFPD front desk and perform reception and support functions as needed.
Monitor burglar and fire alarms and campus security cameras, initiating appropriate police and/or fire responses as necessary.
Maintain the database for parking tickets and moving violations.
Assist with maintaining college key inventory, including issuing and receiving keys.
Manage lost and found items by logging and tracking items and coordinating transfer of unclaimed property to the college property manager for future surplus sales.
Prepare basic reports, complete data entry, and perform administrative support duties as needed.
Keep a record of operating procedures and share position-specific knowledge, including guidance on standard operations and established departmental procedures when needed.
Serve the college through participation in events, committees, and other college activities.
Comply with College Rules, procedures, guidelines, and laws and regulations governing public employees, including document retention and destruction, FERPA, and confidentiality requirements.
Protect the privacy, security, and confidentiality of records and other sensitive information in accordance with applicable regulations, policies, and procedures.
Provide courteous, informed, accessible, and professional service.
Perform other duties as assigned.