Police Dispatcher II

Utah Valley University•Main Campus - Orem, UT

About The Position

The Dispatcher II - Police Dispatcher serves a critical role in keeping the Utah Valley University campus community safe, informed, and connected. Working at the center of public safety operations, this position coordinates emergency and non-emergency responses, dispatches police and campus safety personnel, monitors security systems, and communicates information quickly and accurately. The role supports timely responses and the university’s commitment to student success and community well-being. It offers experience in emergency communications, incident coordination, and public safety technology while working with professionals committed to service and teamwork. The position receives calls about crimes, emergencies, and service requests; gathers and records essential information; dispatches and communicates with field personnel; monitors alarms and security systems; coordinates emergency paging and notifications; and maintains dispatch records. It also operates communications and law-enforcement systems and performs related administrative duties. The role requires rotating shifts, including nights, weekends, and holidays as needed.

Requirements

High school diploma or equivalent.
Ability to type at least 40 words per minute.
Ability to work rotating shifts, including nights, weekends, and holidays as required.
Knowledge of police dispatching procedures, protocols, and terminology.
Knowledge of NCIC operations and requirements.
Working knowledge of law-enforcement computer systems such as Spillman CAD, NCIC, and related communication and data systems.
General knowledge of standard office procedures, recordkeeping, and documentation practices.
Skill in operating multi-line telephones, computer systems, and two-way radio equipment.
Strong verbal and written communication and interpersonal skills.
Ability to apply sound judgment and attention to detail in high-pressure situations.
Ability to exercise initiative, independent judgment, and resourcefulness under varying conditions.
Ability to remain calm and think clearly in stressful, fast-paced, or potentially volatile situations.
Ability to handle sensitive and confidential information with discretion and integrity.
Ability to establish and maintain effective working relationships with dispatchers, police officers, coworkers, faculty, staff, and students.
Ability to adapt to changing priorities and multitask effectively in a dynamic environment.

Nice To Haves

Experience in dispatch, customer service, or a communications-related position involving frequent use of telephones, radios, and computer systems.
Demonstrated ability to operate multi-line telephones and two-way radio systems efficiently and professionally.
Knowledge of police radio codes, procedures, and emergency communication protocols.
Familiarity with the Milestone camera system and Spillman.
Strong verbal communication skills and ability to remain calm and composed under pressure.

Responsibilities

Dispatch police and security personnel to incidents and service requests.
Maintain communication with field units, monitor officer activity, and accurately log radio traffic and broadcasts.
Use the Milestone Camera System to locate footage related to suspects and ongoing incidents.
Receive and respond to calls concerning crimes, emergencies, and service requests; collect, verify, and record information for timely and accurate responses.
Document calls and complaints in the Spillman Computer-Aided Dispatch (CAD) system.
Monitor alarm systems for university facilities and coordinate emergency paging and notifications.
Relay radio and telephone messages between officers and the campus community.
Control access to secured areas and monitor departmental and campus closed-circuit camera and intercom systems.
Operate and maintain proficiency with the National Crime Information Center (NCIC), the CAD system, and an 8 MHz radio console.
Perform administrative and clerical duties, including maintaining the electronic dispatch log and required documentation.
Perform other job-related duties in support of department operations and public safety initiatives.