Police Dispatcher I

City of Pomona•Pomona, CA

About The Position

The Police Dispatcher I works under supervision and completes an extensive 12-month training program. The role performs duties involving emergency services systems and communication devices, receiving, routing, relaying, and dispatching calls for emergency and non-emergency law enforcement, ambulance, fire, and other services. Dispatchers serve as a link between the community and emergency services, responding calmly and accurately while handling calls and radio communications. The City provides comprehensive training, including sponsorship for required POST Dispatcher certification, and describes opportunities for continued training, professional advancement, specialized training, and future promotion.

Requirements

High school diploma or GED equivalency.
A typing certificate showing a speed of at least 45 net words per minute must be attached to the job application; emailed and faxed certificates are not accepted.
Must obtain POST Dispatcher certification within one year of appointment; certification is sponsored by the City.
Ability to maintain emotional stability and self-control under pressure, challenge, or adversity.
Ability to engage effectively in dialogue.
Ability to attend to customer needs and expectations.
Ability to make timely decisions and choose appropriate courses of action.
Ability to work with electronic hardware and software applications.
Ability to work in an enclosed environment with limited mobility.
Availability for shift work, weekends, holidays, and mandatory overtime.

Responsibilities

Receive requests for police, fire, and other emergency services by telephone; answer 911, alternate emergency, and business calls.
Screen incoming calls to determine necessity, priority, and type of response required.
Monitor other agency radio frequencies for incidents that may affect operations.
Dispatch units in response to calls for service and maintain constant radio communication with personnel in the field.
Relay information and instructions to field personnel.
Maintain accurate logs of incoming service requests and actions taken; enter, update, and retrieve information using computer and teletype networks.
Provide general information to the public and refer calls to appropriate agencies.
Calm angered, distraught, or frightened callers and maintain calm radio transmissions during hectic, tense, and dangerous situations.
Contact public and private agencies, including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel.
Use CLETS to run registration checks on vehicles and property and check wanted information and driver's license status.
Contact other agencies and check for warrants on subjects.
Operate public safety telecommunications equipment, C.A.D., records management systems, unit and call status monitors, alarm boards, and miscellaneous equipment.
Perform related duties and responsibilities as assigned.