Police Communications Operator
About The Position
As a Police Communications Operator with the Pennsylvania State Police, you will help keep information moving when it counts the most. This job offers steady, engaging work that requires quick thinking and attention to detail. You will assist Troopers by gathering facts, sharing updates, and coordinating responses. This position is ideal for someone who enjoys helping others and staying calm under pressure. This position supports public safety by receiving, coordinating, and relaying information for the Pennsylvania State Police. It plays an essential role in helping Troopers respond to emergencies, gather details, and maintain organized communication.
Requirements
- Clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
- Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.
- Two years of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
- Two years of experience in dispatching police, fire, or ambulance services for emergency response.
- Must be able to perform essential job functions.
- Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
Nice To Haves
- Must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
- Must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
Responsibilities
- Receive emergency and non emergency calls, gather details, and determine response needs
- Relay information to Troopers and coordinate assistance with police, fire, and medical agencies
- Access and update information using CLEAN, JNET, PFAD, and other electronic systems
- Respond to inquiries from the public and assist station visitors with information or referrals
- Participate in communications training and help introduce new operators to procedures
- Report to alternate locations and assist during major incidents when directed
Benefits
- Additional details regarding this position can be found in the position description.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
