Police Communications Operator

Commonwealth of Pennsylvania • Lawrence County, PA

2d • Onsite

About The Position

As a Police Communications Operator for the Pennsylvania State Police (PSP) at Troop D, New Castle, you play a key role in keeping vital communications steady and reliable. You assist callers during urgent situations while ensuring Troopers receive the information they need without delay. Your work strengthens public safety and keeps critical operations moving smoothly. This role is ideal for individuals who enjoy fast-paced challenges and want their efforts to make a real difference. This position supports the communication needs of a State Police installation by managing calls, coordinating responses, and keeping vital information flowing. The role requires strong attention to detail and steady decision making in fast-paced situations.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or Two years of experience using computer systems for entering, updating, and retrieving information; or Completion of 60 college credits; or An equivalent combination of experience and training.
• Possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• Must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• Must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• Must be able to perform essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Receive emergency and non emergency calls, gather details from callers, and determine appropriate response priorities
• Relay information to Troopers through radio, telephone, and computer systems while keeping communication clear and accurate
• Contact other agencies such as police, fire, ambulance, towing, and PennDOT to request support or share incident details
• Use Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and Protection From Abuse Database (PFAD) to research records and maintain accurate electronic incident information
• Track Trooper status and locations and communicate updates that support officer safety and situational awareness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree