POLICE COMM DISPATCHER

Arizona Department of Administration•Phoenix, AZ

18d•$52,839 - $69,614•Onsite

About The Position

The Police Communications Dispatcher works in the Arizona Department of Public Safety Communications Center, which answers 9-1-1 calls in a 24/7 operation. Under direct supervision during training and limited supervision thereafter, the dispatcher simultaneously operates a multi-channel radio console and multi-line telephone while maintaining computer-aided dispatch and other computer systems. The role receives, coordinates, and disseminates critical information from various sources and maintains radio contact with mobile and field units to monitor responses, progress, and support needs. Other duties may be required. This recruitment establishes an 18-month eligibility list for current and future vacancies in Phoenix.

Requirements

High school diploma or G.E.D.
One year of clerical, customer service, or public contact experience.
Obtain ACJIS Terminal Operator Certification within six months of hire and maintain it throughout the assignment with the Department.
Type at least 40 words per minute or equivalent keystrokes in CAD and/or other computer programs for accurate and timely information entry within six months of hire.
Successfully complete the examination process.
Successful applicants must complete a polygraph and background investigation.
Pass pre-employment drug testing.

Responsibilities

Simultaneously operate a multi-channel radio console and a multi-line telephone.
Maintain computer-aided dispatch systems and other computer systems.
Receive, coordinate, and disseminate critical information from various sources.
Maintain radio contact with mobile and field units to monitor response, progress, and any needed support.
Answer 9-1-1 calls as part of the Communications Center's 24/7 operation.
Perform other duties as required.

Benefits

Accrued vacation pay and sick days.
10 paid holidays per year.
Deferred compensation plan.
Top-ranked retirement plans.
Affordable medical, dental, vision, life, and short- and long-term disability insurance plans.
Employee Assistance, Peer and Family Support Programs.
Bus cards partially subsidized by the State.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child, through a pilot program.
Participation in the Arizona State Retirement System (ASRS) defined benefit plan, providing lifelong income upon retirement.
Long-Term Disability (LTD) program after a 27-week waiting period.
Option to participate in a voluntary deferred compensation program for tax-deferred retirement investments.