Poker Supervisor (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

About The Position

The Poker Supervisor oversees the Poker Room, tracks players when necessary, protects games, and provides friendly, helpful service to guests. The role includes supervising and monitoring employees, planning work, interviewing, training, and selecting employees, conducting performance reviews, making or recommending wage increases and promotions, handling team member complaints or grievances, and recommending or administering discipline. The supervisor also helps ensure safety and security and monitors compliance with federal, state, and gaming laws.

Requirements

High school diploma or GED.
Five years of previous Poker dealing experience.
Ability to obtain a Non-Key LA Gaming license and Responsible Vendor Certification.
Excellent customer relations and communication skills.
Knowledge of basic addition, subtraction, multiplication, and division, and ability to perform basic math without a calculator.
Ability to get along with co-workers and work as part of a team.
Ability to maneuver between Poker tables and reach, pull, bend, crouch, and kneel around Poker tables and the Poker bank.
Ability to lift up to 30 pounds.
Ability to respond to visual and aural cues.
Well-groomed appearance.
Ability to read, write, speak, and understand English.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.
Ability to work at a fast pace and in stressful situations.
Ability to work any day of the week and any shift.

Responsibilities

Acknowledge, greet, and converse in English with customers waiting to be seated at an active Poker game.
Seat customers at available Poker tables and inform the Dealer when a new player is seated.
Make and record seat changes accurately.
Transfer money from the Cashier to customers.
Watch games during critical hours.
Start games as soon as enough seats are available.
Ensure games are not left weak or unattended.
Handle customer concerns when necessary.
Accurately maintain the brush bank and complete mathematical computations when buying and selling chips or money with the Cashier.
Answer the telephone and maintain the Poker Bank.
Complete appropriate paperwork.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Interview, train, and select employees.
Conduct performance reviews.
Make or recommend wage increases and promotions.
Provide for safety and security.
Handle team member complaints or grievances.
Recommend disciplinary action or discipline employees.
Plan, supervise, and monitor work.
Monitor compliance with federal, state, and gaming laws.