Poker Shift Manager - Aria

MGM Resorts International

3d • Onsite

About The Position

The Poker Shift Manager leads daily Poker Room operations and helps create a smooth, professional, and welcoming environment for guests and team members. The role supports the team, resolves guest concerns, upholds compliance standards, and oversees tournament activities. Proficiency in Bravo Poker software is essential, including using it to coordinate and manage poker tournaments.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree or equivalent experience.
• At least 2 years of prior relevant experience.
• Proficiency in Bravo Poker software, including the ability to coordinate and manage poker tournaments.

Responsibilities

• Operate all aspects of Bravo Poker software and assist with day-to-day Poker Room operations.
• Promote operational efficiency by consistently enforcing company policies, following standard operating procedures, and applying sound management practices.
• Maintain a professional, friendly, and courteous atmosphere that delivers exceptional gaming experiences.
• Foster teamwork, recognition, performance feedback, and employee satisfaction.
• Support quality hiring, training, and succession planning in alignment with the company’s diversity commitment.
• Maintain compliance with company policies and legal requirements, and uphold the company’s third-party representation philosophy.
• Oversee assigned shifts for compliance with Gaming Control Board regulations and Title 31 requirements.
• Maintain the confidentiality of company documents and records within the area of responsibility.
• Ensure games are conducted in compliance with state and property regulations and policies.
• Inform Surveillance and Gaming Control Agency agents if tampering or cheating is suspected.
• Monitor Poker tables for seating issues, game decisions, guest disputes, and suspicious activity; escalate concerns to the Poker Manager when necessary.
• Notify a supervisor and/or Security about unusual events, circumstances, missing items, or alleged theft.
• Facilitate Poker Cage transactions.
• Review Poker Room advertisements for accuracy and ensure they are prepared on time.
• Enter player information into Patron Management software, verify guest play time, and issue comps.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager