Poker Room Attendant - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

19d•Onsite

About The Position

The part-time Poker Room Attendant helps create a smooth, welcoming experience for guests in the Live! Poker Room. The role manages player flow, operates seating systems, assists with tournaments and promotions, and provides attentive guest service. Duties include greeting and registering players, coordinating food delivery, and supporting poker room operations. The position is based in a large, fast-paced casino environment where smoking is allowed and team members may be exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. This is a union-represented position; applicable union dues and fees may be required, and scheduling is governed by the collective bargaining agreement.

Requirements

Exceptional guest service skills.
Basic knowledge of poker.
Basic computer skills.
Excellent verbal and written communication skills.
Ability to speak clearly, listen, and follow instructions.
Eye-hand coordination.
Ability to maintain a positive attitude and high energy while working under pressure in a fast-paced environment.
Ability to multitask and perform assigned job duties in a busy environment.
Ability to complete, perform, and understand basic mathematical functions in a timely manner.
Ability and dexterity to handle chips and currency.
Ability to maintain interpersonal working relationships among all personnel.
Knowledge of sanitation and health department regulations.
Complete knowledge of the facilities, events, and promotions available to guests on property.
Knowledge of company policies and procedures, internal controls, and Title 31.
Willingness and ability to be flexible with work schedule; extended hours and work weeks may be required from time to time.
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Must be able to continuously stand and/or walk for more than 90% of the shift, which may include stairs.
Must be able to perform physical activities requiring repetitive lifting, bending, and stooping.

Nice To Haves

A high school diploma or GED equivalent is preferred.

Responsibilities

Provide exemplary guest service with a professional and welcoming demeanor.
Help ensure a favorable gaming experience by addressing guests by name, using open palms to direct them, and offering a friendly departing statement.
Register players using computer poker software.
Seat players while maintaining the proper balance of games.
Answer telephone inquiries accurately and politely, and take phone reservations.
Assist Supervisors with poker tournament registration, including entry fees, cash receipts, table assignments, and payout of winners.
Assist Supervisors with comps, promote and make Live! Rewards cards for guests, and support promotions upon request.
Expedite food orders and correctly complete guest order deliveries.
Handle and assist guests with safety deposit boxes upon request.
Notify management of suspicious or unusual activities to support the safety and security of team members and guests.
Attend training and meetings when required.
Maintain cleanliness of the Poker Room.
Maintain an attractive appearance while modeling an appealing brand image.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free basic life insurance.
Free short-term and long-term disability coverage.
Retirement savings options.
Paid time off.
Tuition reimbursement.
On-site wellness center for Team Members and eligible dependents at the Maryland property.
Training and pathways for career growth.
Rewards and recognition programs.
Annual merit-based pay increases.
Discretionary performance bonuses.
Discretionary service bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment discounts.