Poker Manager

North Metro Harness Ini • Forest Lake, MN

20h • Onsite

About The Position

Lead and oversee all poker room operations during your assigned shift, ensuring a seamless and engaging guest experience. In this role, you’ll drive team performance, uphold company policies and gaming regulations, and maintain a well-organized, high-functioning poker environment. This is a great opportunity for a strong leader who thrives in a fast-paced setting and is passionate about delivering exceptional service while supporting and developing a team.

Requirements

• 5+ years of poker experience, including 1–3 years in a supervisory role.
• Strong knowledge of poker operations, including dealing and supervising all approved games.
• Excellent communication skills with the ability to stay calm and make decisions in high-pressure situations.
• Proven leadership skills with the ability to manage, coach, and support a team effectively.
• Strong organizational skills, attention to detail, and time management abilities.
• Ability to resolve conflicts and handle stressful situations with both guests and employees.
• Proficiency in basic math concepts (probability, percentages, ratios) relevant to poker operations.
• Ability to read, write, and communicate clearly, including reports and procedures.
• Comfortable using payroll, timekeeping, and attendance systems.
• Ability to work flexible hours in a fast-paced environment, including physical tasks such as lifting up to 30 lbs.
• Must be able to obtain a Minnesota Racing Commission gaming license.

Responsibilities

• Oversee all poker games and overall poker room operations to ensure smooth and efficient gameplay.
• Supervise, train, and evaluate poker staff, providing feedback and managing day-to-day performance.
• Ensure compliance with all company policies and federal/state gaming regulations.
• Maintain a strong visual presence on the poker floor and actively monitor activity and guest experience.
• Address and resolve employee and guest issues, complaints, and inquiries in a timely manner.
• Enforce disciplinary actions for policy violations, including cheating or misconduct.
• Coordinate staffing schedules, adjust labor based on business levels, and approve timecards/payroll.
• Plan, implement, and oversee poker promotions, tournaments, and special events in coordination with Marketing.
• Maintain inventory, secure equipment/supplies, and ensure all daily paperwork and reporting is completed accurately.
• Support hiring, training, and communication with casino leadership regarding performance issues, losses, or operational concerns.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off (vacation, sick, holidays, bereavement)
• Employee Discounts on food and merchandise
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Tools, resources and opportunities for career growth and development
• Employee recognition programs including , years of service, and employee of the quarter
• Branded apparel provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed