Poker Dealers

Downstream Casino Resort • Quapaw, OK

110d • Onsite

About The Position

A Poker Dealer deals all assigned poker tables while creating a fun, exciting, and entertaining environment and providing service that exceeds guests’ expectations. The dealer demonstrates working knowledge of poker games, dealing policies, and general gaming procedures; performs dealing functions accurately and professionally; and maintains a friendly, supportive, and enthusiastic attitude toward guests. The role requires adherence to regulatory, departmental, and company policies, attendance guidelines, and supervisor or manager directives. It also includes maintaining a clean playing area, attending required training meetings, communicating irregularities to a supervisor or manager, and assisting with other projects as directed. Duties and expectations may change as needed. Hours are determined by a 24-hour schedule.

Requirements

• Must be at least 18 years old upon employment.
• High school diploma or equivalent required.
• Must pass a live poker audition demonstrating adequate poker knowledge and dealing skills.
• Must successfully complete and pass a math aptitude test.
• Must be able to obtain and maintain a valid gaming license.
• Must be able to read, write, speak, and understand English and respond to visual and oral cues.
• Strong interpersonal communication and time-management skills; excellent communication skills.
• Ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
• Must be professional, procedure-oriented, able to take direction, and able to perform dealing tasks effectively and work consistently with others.
• Must get along with coworkers and follow supervisor and manager directives.
• Must present a well-groomed and professional appearance.
• Must work nights, weekends, and holidays as required.
• Employment is contingent upon a favorable background investigation and drug screening.
• Must tolerate secondary smoke, high noise levels, bright lights, and dust.
• Must be able to lift up to 25 pounds and carry up to 15 pounds.
• Must be able to bend, reach, twist, and grip items while working at an assigned table.
• Must be physically mobile enough, with reasonable accommodations, to maneuver throughout the casino.
• Must maintain physical stamina and an appropriate mental attitude while working under pressure in a fast-paced, stressful casino environment.

Responsibilities

• Deal all assigned poker tables accurately and professionally.
• Create an entertaining guest experience and provide exceptional customer service.
• Maintain a friendly, supportive, enthusiastic, and professional manner with guests, supervisors, and staff.
• Remove and store chip racks and tray tables and dispose of cups, glasses, and bottles left by guests to help maintain a clean environment.
• Follow regulatory, departmental, and company policies and meet job attendance guidelines.
• Attend required training meetings.
• Communicate irregularities consistently to a supervisor or manager.
• Assist with other projects as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED