Poker Brush Attendant - Poker Operations
About The Position
The Poker Brush Attendant supports Poker Operations by welcoming guests, answering questions and telephone calls, maintaining game waiting lists with the Bravo system, opening and maintaining games, and seating players. The role may provide buy-ins, perform credits and fills with Dealers, transport cash and chips, and wash and reset decks. The attendant stays in contact with the Floor person to help ensure guests are properly serviced. The position requires promoting responsible gaming and responsible alcohol service, promptly and discreetly reporting concerns, illegal acts, or ethics violations to the appropriate managers or Ethics Hotline, and fostering positive guest and team member relations. The attendant is also responsible for maintaining a clean, safe, hazard-free work area and performing other assigned duties.
Requirements
- High school diploma or equivalent required.
- Must obtain and maintain all licenses and certifications required by Federal, State, and Illinois Gaming Commission regulations.
- Must successfully pass a background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
- Knowledge of pertinent federal, state, and local laws, codes, and regulations.
- Knowledge of Hard Rock operations.
- Knowledge of policies and procedures and ability to identify various cheating techniques.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to work varying shifts and schedules as needed.
Nice To Haves
- Prior guest service experience.
- Poker experience.
- Poker certificate.
Responsibilities
- Meet and greet guests.
- Answer telephone calls in the Poker area and respond to questions from potential players.
- Maintain waiting lists for all Poker games using the Bravo system.
- Open and maintain games.
- Page players when seats are available and escort players to tables as needed.
- Provide buy-ins to players as needed.
- Perform credits and fills with Dealers.
- Transport cash and chips to and from the Poker Cage as needed.
- Wash and reset decks as assigned.
- Maintain constant contact with the Floor person to ensure proper guest service.
- Promote responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Promptly and discreetly notify managers and/or the Ethics Hotline of observed illegal acts or internal ethics violations.
- Promote positive guest and team member relations.
- Maintain a clean, safe, hazard-free work environment within the area of responsibility.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package to support team members' health, future planning, and work-life balance; benefits may vary by employment status.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
